Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.
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Optus must have had a crisis plan. How did it all go so wrong?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…
Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.
When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”
MIT Professional Education is offering its popular and comprehensive Crisis Management & Business Resiliency Course twice this year
What specifically can organisations do to help minimize the risk of a cybersecurity crisis?
When it comes to crisis management, that most difficult question is: “When did you first know about this?”
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Rhinos and Risk Assessments: Adjusting risk Assessment Methodologies to Account for ‘Unforeseeable’ Events
By Dr. Jo Robertson
It is wrong to describe the COVID-19 pandemic as a "black swan" (i.e. a catastrophic event that no one saw coming). Far more apt would be to call it a ‘grey rhino’…
Just as the world seems to be slowly recovering from the worst of COVID-19, business continuity and supply-chain are emerging as major crisis risks.
Wicked Problems - What Do I Need To Know?
by Charlie Maclean-Bristol, FBCI, FEPS
Charlie Maclean-Bristol discusses the theory of wicked problems, what it means for business continuity professionals and how we are able to implement this idea into our plans.
This week I wanted to share with you all an academic theory around wicked…