crisis management Archives

Bungle Your Crisis Response in Seven Different Ways

Books, Crisis Management, Crisis Management and Crisis CommunicationMay 9, 2023413Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

How an avoidable mistake derailed a crisis response

Books, Crisis Management, Crisis Management and Crisis CommunicationMarch 2, 2023738Views 0Likes 0Comments

When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.

Never underestimate the crippling cost of a crisis

Books, Crisis ManagementDecember 6, 2022512Views 0Likes 0Comments

With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.

Uber's secret plan exposed and Tony Jaques covers what to do if your secret plan goes front page news

What do you do when your “secret plan” becomes front-page news?

Crisis Management, Crisis Management and Crisis CommunicationOctober 24, 2022320Views 0Likes 0Comments

Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.

Optus must have had a crisis plan. How did it all go so wrong?

Crisis Management, Crisis Management and Crisis CommunicationOctober 17, 2022282Views 0Likes 0Comments

Optus must have had a crisis plan. How did it all go so wrong? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…

Don’t let a Grey Rhino ignored become a crisis ensured

Crisis Management, Crisis Management and Crisis CommunicationJune 6, 2022530Views 0Likes 0Comments

Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.

Speak up or shut up? The Great Communication Conundrum

Crisis Management, Crisis Management and Crisis CommunicationMay 5, 2022373Views 0Likes 0Comments

When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”