Charlie Maclean-Bristol discusses his recent exercises around reassuring customers after an incident and talks about how businesses should approach reopening.
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Few problems are crises. But all crises are serious management problems.
Should legal advice take precedence in a crisis?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…
If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge
When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.
With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.
Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.
Optus must have had a crisis plan. How did it all go so wrong?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…
Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.
When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”