crisis management Archives

Incident Management Lessons from the Heathrow Substation Fire

Crisis Management, Crisis Management and Crisis Communication, Emergency Response, UncategorizedJune 30, 2025245Views 0Likes 0Comments

Charlie Maclean-Bristol discusses the Kelly Report from the Heathrow Airport substation fire and how they responded to the incident.

Planning for grey rhino risks : How to prepare for the ‘unforeseeable’ – FREE WHITE PAPER

Crisis Management, Crisis Management and Crisis Communication, Risk ManagementApril 16, 20252KViews 0Likes 0Comments

Grey rhino risks are high-impact but seemingly low-probability risks that get shuttled to the sidelines, often due to a misguided hope that the risk will not materialize in the near term, so mitigation planning can be delayed or dismissed.

When should the CEO NOT appear on television?

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2024282Views 0Likes 0Comments

Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.

Attend MIT’s 2024 Crisis Management & Business Resiliency Course

Business Continuity, Crisis ManagementMarch 25, 202416KViews 0Likes 0Comments

Attend MIT’s 2024 Crisis Management & Business Resiliency Course

Closing and Reopening Offices, Restaurants, and Retail Outlets, after an Incident

Crisis ManagementOctober 6, 2023534Views 0Likes 0Comments

Charlie Maclean-Bristol discusses his recent exercises around reassuring customers after an incident and talks about how businesses should approach reopening.

The Boss’ Most Crucial Roles in Crisis

Books, Crisis Management, Crisis Management and Crisis CommunicationJuly 28, 2023970Views 0Likes 0Comments

Few problems are crises. But all crises are serious management problems.

Should legal advice take precedence in a crisis? (Free eBook)

Crisis Management, Crisis Management and Crisis CommunicationJune 19, 2023498Views 0Likes 0Comments

Should legal advice take precedence in a crisis? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…

Bungle Your Crisis Response in Seven Different Ways

Books, Crisis Management, Crisis Management and Crisis CommunicationMay 9, 2023791Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

How an avoidable mistake derailed a crisis response

Books, Crisis Management, Crisis Management and Crisis CommunicationMarch 2, 20231KViews 0Likes 0Comments

When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.

Never underestimate the crippling cost of a crisis

Books, Crisis ManagementDecember 6, 2022834Views 0Likes 0Comments

With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.