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Five Rules for Crisis Leadership, By Dr. Jo Robertson

Many thoroughly savvy executives fail to take the potential for crisis as seriously as they should. They might have great security plans, or they might be following so-called best practices in crisis management, but they are still woefully underprepared. Dr. Jo Robertson, author of Executing Crisis: A C-Suite Crisis Leadership Survival Guide, shares her top…

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WEBINAR: How to Manage Legal and Communication Advice in a Crisis – And Do the Right Thing

WATCH THIS EXCLUSIVE WEBCAST WITH ONE OF THE WORLD'S FEW THOUGHT LEADERS ON CRISIS MANAGEMENT, DR TONY JAQUES Learning from the best: I have just had the privilege of hosting an exclusive webcast with one of the few genuine thought leaders on crisis management and issue management, Dr Tony Jaques, of Melbourne, Australia. The participants were an…

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When is it okay to shut down debate on controversial issues?

The coronavirus just may have had one positive effect. The world-wide race to develop an effective vaccine to slow the global pandemic seems to have temporarily overshadowed the influence of anti-vaccine activists, according to Tony Jaques. But, when is it okay to shut down debate on controversial issues? Though it has to be said that prominent…

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Australian Bushfire crisis shows the persuasive power of big numbers

Australian Bushfire crisis shows the persuasive power of big numbers

Tony Jaques, Director of Issue Outcomes Pty Ltd, advises on issue and crisis management. He is the author of Rothstein Publishing's upcoming book (summer 2020) addressing senior executives on how to successfully navigate crises and balance sometimes conflicting advice from lawyers and public relations or crisis management professionals. There’s an old journalist maxim that Names…

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Meet Rothstein Publishing’s Newest Author: Tony Jaques

Rothstein Publishing is pleased to welcome Tony Jaques to our outstanding international team of authors. About Tony Jaques Tony Jaques (pronounced "Jakes") is a New Zealander who now lives in Australia, where he has established an international reputation as an authority on issue and crisis management and risk communication. He has authored three books on those…

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Victim Management And Reputation Risk For A CEO

According to Jim Lukaszewski, "The most volatile component of all crisis response is victim management. Failure to promptly, humanely, and empathetically see that victims' needs are also met will eclipse an organization's response. Even a flawless response will be remembered for its angry survivors, relatives, public officials, sometimes competitors, but almost always the critics.

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Setting Crisis Response, Communication Strategies, And Priorities

According to Jim Lukaszewski, in a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy. The operational response goal is to put the focus truly on the first 1-3 hours of a crisis. This will then assure that tone, tempo, scope, and intent are established powerfully and constructively. Emergency communication response priorities must also address appropriate operational action. In addition to this, it must match the expectations of all potential audiences who could be affected or afflicted by your actions or by the crisis situation.

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