Rothstein Publishing is pleased to welcome Tony Jaques to our outstanding international team of authors. About Tony Jaques Tony Jaques (pronounced “Jakes”) is a New Zealander who now lives in Australia, where he has established an...
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Crisis Communications Strategy: Getting into that Operational Rhythm Communication during a crisis is one of the most sensitive tasks an emergency manager must deliver in a timely manner. As a crisis can happen an emergency manager must be...
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While leadership decision-making under emergency response can be stressful it is important to know the traits involved when managing a crisis. Data is available from the minds of the executives that are protecting corporate brands, standing in...
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According to Jim Lukaszewski, “The most volatile component of all crisis response is victim management. Failure to promptly, humanely, and empathetically see that victims’ needs are also met will eclipse an organization’s...
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According to Jim Lukaszewski, in a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy...
Read more An Apology From a Leader can be a good thing The most powerful action in reputation recovery and rehabilitation is to apologize. If you want or need forgiveness, you’ll need to step up and apologize. “Wait a minute,” you say, “The lawyers...
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We’re excited to announce our newest author: Dr. Jo Robertson Jo is working on a new book project with the working title EXECUTING CRISIS: The New Rules for Crisis...
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Self-Inflicted Leadership Crisis Response Failure Behaviors 1. Surprise: Stems from the U.S. management culture developed over the last 40 years which stresses the invincibility of managers and leaders based on extensive monitoring and data...
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With the heavy scrutiny that crises bring, even the terms you use can have an impact. When the time comes to phase down the crisis response, avoid using the terms disengagement or deactivation. De-escalation implies that the team is phasing down...
Read more What’s going to trip you up when you are facing your next crisis? Follow Bruce Blythe’s Five Guiding Principles of Crisis Leadership and don’t screw up. With his landmark book as your guide, you won’t get blindsided!
Read more A crisis strikes out of the blue, at the time and place least expected. In a word, you’re Blindsided! According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they...
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Get crisis-ready NOW! Learn from a master exactly what to do, what to say, when to say it, and when to do it while the whole world is watching: stop creating victims; communicate effectively with all stakeholders; prevent lawsuits; and reduce the...
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