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Bungle Your Crisis Response in Seven Different Ways

Books, Crisis Management, Crisis Management and Crisis CommunicationMay 9, 2023415Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

Cyber-security needs more crisis preparedness, less blame-shifting

Crisis Management, Crisis Management and Crisis Communication, InfoSecurityApril 19, 2023269Views 0Likes 0Comments

How many more times will some struggling organization announce that a cyber-breach or data leak was caused by failure at a 3rd-party contractor?

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An advertising mistake helped lose $100 billion – who’s to blame?

Crisis Management, Crisis Management and Crisis CommunicationMarch 16, 2023288Views 0Likes 0Comments

When an advertisement goes terribly wrong who’s to blame? That surely must have been the question at Google after the launch of their new AI tool Bard.

How an avoidable mistake derailed a crisis response

Books, Crisis Management, Crisis Management and Crisis CommunicationMarch 2, 2023739Views 0Likes 0Comments

When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.

Never underestimate the crippling cost of a crisis

Books, Crisis ManagementDecember 6, 2022512Views 0Likes 0Comments

With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.

Uber's secret plan exposed and Tony Jaques covers what to do if your secret plan goes front page news

What do you do when your “secret plan” becomes front-page news?

Crisis Management, Crisis Management and Crisis CommunicationOctober 24, 2022320Views 0Likes 0Comments

Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.

Optus must have had a crisis plan. How did it all go so wrong?

Crisis Management, Crisis Management and Crisis CommunicationOctober 17, 2022283Views 0Likes 0Comments

Optus must have had a crisis plan. How did it all go so wrong? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…

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Have Cyber Attacks Killed People?

Crisis Management, InfoSecuritySeptember 14, 2022369Views 0Likes 0Comments

Charlie Maclean-Bristol discusses the evidence behind cyber attacks indirectly causing the death and injury of people, and the importance of exercises to train employees on working efficiently during a cyber attack.

Why Empathy is important when disaster strikes

Why Empathy Is Critical When Disaster Strikes

Crisis Management, Crisis Management and Crisis CommunicationJune 20, 2022474Views 0Likes 0Comments

Why Empathy Is Critical When Disaster Strikes by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…

Don’t let a Grey Rhino ignored become a crisis ensured

Crisis Management, Crisis Management and Crisis CommunicationJune 6, 2022531Views 0Likes 0Comments

Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.