With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.
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Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.
Optus must have had a crisis plan. How did it all go so wrong?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…
Charlie Maclean-Bristol discusses the evidence behind cyber attacks indirectly causing the death and injury of people, and the importance of exercises to train employees on working efficiently during a cyber attack.
Why Empathy Is Critical When Disaster Strikes
by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict
When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…
Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.
The likely overthrow of Roe v Wade to limit access to abortion in the United States has highlighted whether and when business corporations should take a stand on controversial social issues.
When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”
How the Russia boycott has upended corporate issue activism
By Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict
The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same.
Official sanctions in…
MIT Professional Education is offering its popular and comprehensive Crisis Management & Business Resiliency Course twice this year