One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
Read moreFree Chapter: Why Should I Apologize? Lawyers vs. Communicators
How to respond when your brand comes under political attack
How to Respond When Your Brand Comes Under Political Attack by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. While...
Read moreFree Chapter: Why Should I Apologize? Lawyers vs. Communicators
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
Read moreWhy Non-Profits are So Vulnerable to Crisis Risk
COVID-19 is proving an existential crisis for many non-profits and charities, but the reality is that such organizations are equally vulnerable to the whole range of usual crisis risks, and many are simply not adequately prepared.
Read moreHow lack of information stymied effective crisis management
A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.
Read moreCartier Watches and Money Laundering: Lessons From Bungling the Basics
A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.
Read moreNEW BOOK: Business Continuity Exercises: Quick Exercises to Validate Your Plan
An Unexercised Continuity Plan Could Be More Dangerous Than No Plan At All!
Read moreWhy Values Matter in a Crisis
A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.
Read moreIs This the Least Meaningful Crisis Defense?
When a crisis strikes it’s very natural to try and hide behind some sort of a defensive statement. Yet that statement needs to be meaningful and not just a fashionable cliché posing as a moral fig-leaf.
Read moreFive Rules for Crisis Leadership, By Dr. Jo Robertson
Many thoroughly savvy executives fail to take the potential for crisis as seriously as they should. They might have great security plans, or they might be following so-called best practices in crisis management, but they are still woefully...
Read moreWEBINAR: How to Manage Legal and Communication Advice in a Crisis – And Do the Right Thing
WATCH THIS EXCLUSIVE WEBCAST WITH ONE OF THE WORLD’S FEW THOUGHT LEADERS ON CRISIS MANAGEMENT, DR TONY JAQUES Learning from the best: I have just had the privilege of hosting an exclusive webcast with one of the few genuine thought leaders...
Read moreHow to See Gray Rhinos
The COVID-19 pandemic was not a “black swan” (catastrophic event that came out of the blue and no one saw coming), it was a “gray rhino” which had long been predicted but leadership everywhere overlooked. As we move forward from the pandemic to...
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