Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place?
Read moreHow A CEO Apology Satisfied No-one and Ignored the Real Issue
White Paper: Is Reputation Your Most Valuable Uninsured Asset?
Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.
Read morePreparation for Protest By Charlie Maclean-Bristol
Preparation for Protest Charlie Maclean-Bristol discusses how to prepare your company against protesters, taking into consideration the safety of your staff protesters and your company’s reputation. With the Extinction Rebellion in London...
Read moreWhite Paper: Is Reputation Your Most Valuable Uninsured Asset?
Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.
Read moreCyber-Crises Are Never “Just an IT Problem”
Cyber-Crises Are Never “Just an IT Problem” by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Online data...
Read moreFree Chapter: No Successful Crisis Response Begins When The Crisis Begins!
Now, more than ever, today’s executive needs to be prepared to take quick action to annihilate crises before they happen! EXECUTING CRISIS: A C-SUITE CRISIS LEADERSHIP SURVIVAL GUIDE is made for business leaders who wants to learn how to manage a...
Read moreA Checklist for the Loss of Employees
Charlie Maclean-Bristol, FBCI, FEPS, discusses the NHS COVID-19 tracking app, getting “pinged” and the consequences of self-isolation on businesses.
Read moreThe Importance of Incident Response Training for First Responders
The Importance of Incident Response Training for First Responders Charlie Maclean-Bristol, FBCI FEPS discusses why incident responders are important to have within your company and the benefits of training them to a high standard This week, I...
Read moreWoolworths and the Cost of Ignoring Stakeholders
Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.
Read moreMIT Crisis Management & Business Resiliency Course — now offered online
MIT Crisis Management & Business Resiliency Course — now offered online July 19-22 and July 26-29, 2021 There’s no denying its been a difficult year. To help you navigate today’s and tomorrow’s crises, MIT Professional...
Read moreFree Chapter: Why Should I Apologize? Lawyers vs. Communicators
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
Read moreSo, You Want to Change your Boss? Fuhgeddaboudit!
So You Want to Change your Boss? Fuhgeddaboudit! by Jim Lukaszewski As Americas Crisis Guru the most frequent question I get from other senior practitioners is “How do you overcome the resistance of a boss who needs to change but will not...
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