Crisis Communication: Getting into that Operational Rhythm How the Medical University of South Carolina, a 700-bed medical center with six colleges, honed its crisis communications strategy and methodology and was able to continue operations...
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While volumes of information exist on the impact stress has on leadership decision-making under emergency response, conflict, war and natural disasters, much less data is available from the minds of the executives that are protecting corporate...
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According to Jim Lukaszewski, “The most volatile component of all crisis response is victim management. Failure to promptly, humanely, and empathetically see that victims’ needs are met will eclipse an organization’s response...
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According to Jim Lukaszewski, in a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy...
Read more The most powerful action in reputation recovery and rehabilitation is to apologize. If you want or need forgiveness, you’ll need to apologize. “Wait a minute,” you say, “The lawyers won’t ever let me apologize.” Well, let’s talk...
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We’re pleased to announce Dr. Jo Robertson has joined the ranks of soon-to-be-published Rothstein Publishing authors! Jo is working on a new book project with the working title EXECUTING CRISIS: The New Rules for Crisis...
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Self-Inflicted Leadership Crisis Response Failure Behaviors 1. Surprise: Stems from the U.S. management culture developed over the last 40 years which stresses the invincibility of managers and leaders based on extensive monitoring and data...
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With the heavy scrutiny that crises bring, even the terms you use can have an impact. When the time comes to phase down the crisis response, avoid using the terms disengagement or deactivation. De-escalation implies that the team is phasing down...
Read more What’s going to trip you up when you are facing your next crisis? Follow Bruce Blythe’s Five Guiding Principles of Crisis Leadership and don’t screw up. With his landmark book as your guide, you won’t get blindsided!
Read more A crisis strikes out of the blue, at the time and place least expected. In a word, you’re Blindsided! According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they...
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Get crisis-ready NOW! Learn from a master exactly what to do, what to say, when to say it, and when to do it while the whole world is watching: stop creating victims; communicate effectively with all stakeholders; prevent lawsuits; and reduce the...
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Attend MIT Professional Education’s Crisis Management and Business Continuity course and prepare your organization for the inevitable. Offered since 2010, hundreds of participants have gained valuable insights and take-aways on business...
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