Charlie Maclean-Bristol discusses his recent exercises around reassuring customers after an incident and talks about how businesses should approach reopening.
When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.
Charlie Maclean-Bristol discusses questions organizations should consider when responding to a cyber-attack, including how the attacker got into the system and their potential motives.
Australia’s decision to ban all non-prescription vapes highlights how lobbyists and activists sometimes misuse data in an attempt to influence major public issues.
Should legal advice take precedence in a crisis?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…