When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.
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Free Chapter:
Unintended Consequences of Well-Intentioned Policies
by Roger D. Blackwell and Roger A. Bailey
For any person, life is full of decisions. Often, these decisions are…
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Charlie Maclean-Bristol discusses questions organizations should consider when responding to a cyber-attack, including how the attacker got into the system and their potential motives.
In this chapter about The Power of the Observation you will discover:
• An overview of the concept of an “observation.”
• The primary elements included in the observation as…
Few problems are crises. But all crises are serious management problems.
Australia’s decision to ban all non-prescription vapes highlights how lobbyists and activists sometimes misuse data in an attempt to influence major public issues.
Charlie Maclean-Bristol discusses the different emergency response and business continuity issues to consider after an incident and how both teams can communicate efficiently.
Should legal advice take precedence in a crisis?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
Lawyers are…
If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge