A failure or accident brings your business to a sudden halt. How did it happen? What is at the root of the problem? What keeps it from happening again? Good detective work is needed — but how do you go about it? In this new book, industry pioneer Fred Forck’s seven-step cause analysis methodology guides you to the root of the incident, enabling you to act effectively to avoid loss of time, money, productivity, and quality.

One significant difference in Fred’s approach to Cause Analysis is that he starts with Success, not failure. You need to be able to clearly define success using objective criteria, not only in results (dollars, product) but also in behaviors.

– – John D. Schnack, Manager, Nuclear Corporate Oversight, Ameren

The distillation of the wisdom of vast knowledge and experience into a finely tuned instrument for evoking and capturing the invisible influences that shape the human side of events. This sort of virtuosity is routine throughout the book.

– – Ben Whitmer, Event Cause Analyst, STP Nuclear Operating Company

From 30+ years of experience as a performance improvement consultant, self-assessment team leader, and trainer, Fred Forck, CPT, understands what you need to get the job done. He leads you through a clear step-by-step process of root cause evaluation, quality improvement, and corrective action. Using these straightforward tools, you can avoid errors, increase reliability, enhance performance, and improve bottom-line results — while creating a resilient culture that avoids repeat failures. The key phases of this successful cause analysis include:

• Scoping the Problem
• Investigating the Factors
• Reconstructing the Story
• Establishing Contributing Factors
• Validating Underlying Factors
• Planning Corrective Actions
• Reporting Learnings

At each stage, Cause Analysis Manual: Incident Investigation Method and Techniques, by Fred Forck, CPT (Author), Kristen Noakes-Fry ABCI (Editor), gives you a wealth of real-world examples, models, thought-provoking discussion questions, and ready-to-use checklists and forms.

The author provides:

• references for further reading
• hundreds of illustrative figures, tables, and diagrams
• a full glossary of terms and acronyms
• professional index

You know that identifying causes and preventing business-disrupting events isn’t always easy. By following Fred Forck’s proven steps you will be able to identify contributing factors, align organizational behaviors, take corrective action, and improve business performance!

About the Author

Fred Forck, CPT, is a highly experienced incident investigator and self-assessment team leader who completed a 25-year career at the Callaway Nuclear Power Plant in Fulton, MO, in May 2007. He offers a rich array of root cause evaluation, quality assurance, quality improvement, facilitation, and teaching skills — including proven abilities to determine and correct the organizational weaknesses linking multiple adverse business incidents.

In 2007, Fred was designated as a Certified Performance Technologist (CPT) in accordance with the International Society of Performance Improvement (ISPI) standards. This certification is a reflection of Fred’s work for over 35 years improving workplace performance by focusing on organizational assessment, incident investigation, continuous improvement, and safety culture.

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