Welcome to Rothstein Publishing!
Phone +1-203-740-7400
0
Close

Home

Best Sellers

Simplifying Cause Analysis: A Structured Approach
Simplifying Cause Analysis: A Structured Approach
0 out of 5 based on 0 customer ratings
0 Reviews
Enterprise Security Risk Management: Concepts and Applications
Enterprise Security Risk Management: Concepts and Applications
0 out of 5 based on 0 customer ratings
0 Reviews
Adaptive Business Continuity: A New Approach
Adaptive Business Continuity: A New Approach
0 out of 5 based on 0 customer ratings
0 Reviews
Cause Analysis Manual: Incident Investigation Method & Techniques
Cause Analysis Manual: Incident Investigation Method & Techniques
0 out of 5 based on 0 customer ratings
0 Reviews
Business Continuity Management: Global Best Practices
Business Continuity Management: Global Best Practices
0 out of 5 based on 0 customer ratings
0 Reviews
Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation
Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation
0 out of 5 based on 0 customer ratings
0 Reviews
DISCOVER MORE BOOKS

Stay In Touch  with Our Updates

Special Offers

Free Emergency Evacuation Plan Template
Free Emergency Evacuation Plan Template
0 out of 5 based on 0 customer ratings
0 Reviews
Free White Paper: The Perfect Apology, By James E. Lukaszewski
Free White Paper: The Perfect Apology, By James E. Lukaszewski
0 out of 5 based on 0 customer ratings
0 Reviews
FREE CHAPTER: Governance in the Resilient Organization
FREE CHAPTER: Governance in the Resilient Organization
0 out of 5 based on 0 customer ratings
0 Reviews
FREE CHAPTER: Getting Leadership Ready for Crisis
FREE CHAPTER: Getting Leadership Ready for Crisis
0 out of 5 based on 0 customer ratings
0 Reviews
FREE CHAPTER: Business Continuity Project Startup and Management
FREE CHAPTER: Business Continuity Project Startup and Management
0 out of 5 based on 0 customer ratings
0 Reviews

Blog Updates

DSC_4770.jpg

FREE CHAPTER – Business Continuity Project Startup and Management

May 20, 2019 0

How Do You Start Up and Manage YOUR Business Continuity Project? Find out NOW with your FREE Chapter! If your organization is starting out on Business Continuity Management, the enormity of the tasks that lie ahead of you could seem overwhelming. That is why it is crucially important to get the scope right, to set realistic limits for the early projects, and to put these within an overall business continuity program that will eventually lead to an integrated, comprehensive approach to protect the total assets of your enterprise. The only way to eat the Business Continuity elephant is “a bite at a time.” This FREE chapter shows how to prepare and manage YOUR business continuity project.

Jim-Lukaszewski.png

The Greatest Crisis Principle

May 16, 2019 0

According to Jim Lukaszewski, “The most volatile component of all crisis response is victim management. Failure to promptly, humanely, and empathetically see that victims’ needs are met will eclipse an organization’s response. Even a flawless response will be remembered for its angry survivors, relatives, public officials, sometimes competitors, but almost always the critics.

bcaw2019.jpg

Join the BCI for BCAW 2019 – Coming Up This Week

May 13, 2019 0

Welcome To #BCAW2019 “Investing in Resilience” Welcome to BCAW 2019! This week is full of activities and plenty of opportunities to raise awareness of resilience within your organization. Keep reading to find out what’s happening this week. A packed webinar schedule Register for the webinar programme With 25 webinars running throughout the week, you’ll have

SupplyChainResilienceGuide.jpg

Supply Chain Resilience Guide

May 9, 2019 0

FEMA has released a new guide to supply chain resilience aimed at helping emergency managers with recommendations and best practices on how to analyze local supply chains and work with the private sector to enhance supply chain resilience using a five-phased approach.

bcaw2019.jpg

Business Continuity Awareness Week (BCAW) May 13-17 2019

May 9, 2019 0

Business Continuity Awareness Week (BCAW) is an annual global event that is facilitated by the BCI and is a key vehicle to raising the awareness of the profession and demonstrating the value effective business continuity management can have to organizations of all types of sizes. This year’s theme is “Investing in Resilience.” //www.thebci.org/event-detail/event-calendar/bcaw2019.html #businesscontinuity #resilience

Vali.Human-Concerns-in-Disaster-Recovery.jpg

Human Concerns in Disaster Recovery

April 29, 2019 0

This is the first of a three-part series on human concerns in disaster recovery, by Vali Hawkins-Mitchell: Part 1 What: What are Human Concerns Part 2 So What: The Risks Part 3 Now What: The Applications

loyear-security-risk.jpg

How do you Communicate Security Risk to Business Executives?

April 29, 2019 0

Security and Business Leaders: A Communications Gap When I find myself talking to a  group of security professionals, eventually the topic will turn to whatever security breach was in the news that morning, and how easily it could happen to us. From there we might discuss how people outside the security profession do not see these obvious risks in the same way that we do. Then we will ask each other how we can convince our executives to give us the proper resources to protect our organizations from the threats that we see so clearly every day.   How can they expect me to protect the company if they cut my budget? Why don’t they think about security before the incident happens? How do I get “a seat at the table”? Why does procurement have more say about my program than I do? Why won’t they do what I know they need to do to protect the (insert important thing here)? These questions, although natural to people who are driven to protect and defend what we are responsible for, are, in fact, not the questions that are going to get our security programs where they need to be. Why not? Because we are not speaking the language that our audiences understand. Bridging The Gap: Whose Job Is It? We tend to believe that it is the business’s responsibility to understand the importance of security and therefore to see recognize the need to invest..  But in  the world of business, that’s just not the case.  Business leaders have operations to run and missions to fulfill, and as security leaders we need to understand that it’s up to us to bridge the gap between the security way of thinking and the business way of thinking. Just as we would learn the language if we setting up a security shop in a foreign country, we need to ensure that we are speaking the language that business executives understand.  This is critically important when we are discussing the needs we have for the the enterprise security program.  It’s not a large gap to bridge.  But you have to recognize that gap if you intend to cross it.     Building the Bridge: A How-To Guide There are a few relatively simple things to keep in mind as you begin the process of bridging the communications gap that seems to exist in many organizations between the security team and business leaders. Engage as a partner to understand what the business needs You cannot build a bridge if you do not know what is on the other side of it.  The most critical piece of the equation when engaging business executives in a discussion about the importance of security is understanding how they look at the world and what is most critical to them.  In most cases, the easiest way to find out what is important to people is to just sit down and have a conversation Simple questions like: What are your responsible for? What does your group do? What are the critical needs for your group that if something happened to them you would not be able to do your work? Is there anything you are particularly worried about? Answers to these questions can all go a long way to building your understanding of what the business cares most about protecting, allowing you to focus your efforts.  They will help transition from being the department that tells the business what they can and cannot do, to being the team-mate to help them protect what they care about.  Open conversations go a long way to building trust.  A critical point to communicate is that you are there to help the business complete its mission.  You are not going to stand in the way of getting  work done. Once you understand what is important to the business, you can begin to discuss security risks affecting those areas and what impact there could be if those risks were to materialize. Treat security risk the same as any other business risk Framing your discussion of the security issues you see in a risk-based approach will help build your relationship on a common platform.  Business leaders are used to having critical discussions about risk.  They deal with risk every day in all areas of the business.  Financial risk, operational risk, resource risk, regulatory risk… These are all topics that your executives think about every day.  If you are going to talk to them about security, frame your discussion in the language they understand… risk. The risk-based conversation looks a little different than the old-style security conversation.  In a risk-based approach: Security conversations are based on: Quantified risk measures Identified risk tolerance thresholds Resource owner agreement Measurable evidence Security decisions are NOT based on: A “gut feel” “What everyone else does” “Fear, Uncertainty, and Doubt” A “best practice” Anecdotal evidence In a risk-based conversation, you and your business partner have a chance to clearly understand the role of the security department in helping the business continue to carry out its mission, ensuring that critical resources are continually available.  You will have the chance to understand the acceptable level of security risk tolerance for business resources because you have asked what is important to them and ranked their importance.    And you will both have the capacity to make quality, educated decisions on security risks to resources.  These decisions will put an agreeable level of protection in place for those critical resources.  Even better, having made those decisions together, your business partner will now have a stake in the results of the plan, because they had a say in crafting it. Measure and Report Your Results However, it’s not enough to simply have a risk-based conversation.  Once you are engaged in a risk-management approach, you must continue to engage in the business process, just as any other business function would.  That will require ongoing reporting of the effectiveness of your program in quantifiable ways.  Identify metrics that show trends in risk, not just tasks completed or hours of work accomplished.  You must tie meaningful data to your security activities if you want to measure the impact of a mitigation on a security risk.    A few examples of risk-management metrics: A reduction in the number of vehicle breaks-ins in a parking lot after an increase in patrols An increase in reported security concerns following a campaign of security awareness for employees An increase in the number of visitors to a facility processed per hour when implementing a visitor management system A decrease in the time to deploy credentials to new employees in response to a streamlined procedure. None of these metrics discuss the hours worked.  They show that an impact resulted from a response to a mitigating activity.  More importantly, if the trend is outside the business tolerance, or the desired impact is not seen, you have clear metrics to discuss with your executives a change in the original plan.  And this is based in fact, not simply experience or opinion. These few simple changes in how you approach and discuss security with your executives will go a long way in furthering the goals you have for your security program and your business partner’s goals for the business.  You business partner will have a better understanding of how to functions in an  environment of daily security risk, knowing that risk mitigation plans are in place to protect their critical resources.   About the Author: Rachelle Loyear Rachelle Loyear is the VP of Integrated Security Solutions for G4S Americas. In this role, she leads the G4S Security Risk Management and Integrated Practices management office, helping G4S customers take advantage the powerful risk management business approach as part of their holistic security programs. Rachelle has spent over a decade managing programs in corporate security organizations. Focusing strongly on security risk management, she has been responsible for ensuring enterprise resilience in the face of many different types of risks, both physical and cyber. Rachelle is PMP, CISM, and MBCP certified, is active in multiple security industry groups, and volunteers as the program manager of the Enterprise Security Risk Management program management office at ASIS, International. Additionally, she is the author/co-author of three books in the security risk management subject area: Enterprise Security Risk Management: Concepts and Applications; The Manager’s Guide to Enterprise Security Risk Management: Essentials of Risk-Based Security; and The Manager’s Guide to Simple, Strategic, Service-Oriented Business Continuity.  

lukaszewski.13p_128.jpg

Setting Crisis Response, Communication Strategies, And Priorities

April 29, 2019 0

According to Jim Lukaszewski, in a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy. The operational response goal is to put the focus truly on the first 1-3 hours of a crisis to assure that tone, tempo, scope, and intent are established powerfully and constructively. Emergency communication response priorities must address appropriate operational action and match the expectations of all potential audiences who could be affected or afflicted by your actions or by the crisis situation.

ms-icon-310x310.png

Would You Like to Win a Resilience Book Library?

April 17, 2019 0

How would you like to win a $750+ Resilience Book Library? Plus, share your unique knowledge of Enterprise Resilience with an audience of thousands? Rothstein Publishing welcomes your submission of your article or white paper. The best submission (as determined by our panel) by June 1, 2019 will win a library of books (print or eBook) worth $750+! A second prizes of $300+ worth of books will also be awarded, and two third prize winners will receive a book of our choice! Plus, your submissions will be published on our blog.

Jim-Lukaszewski.png

Free White Paper: The Perfect Apology, By James E. Lukaszewski

April 10, 2019 0

The most powerful action in reputation recovery and rehabilitation is to apologize. If you want or need forgiveness, you’ll need to apologize. “Wait a minute,” you say, “The lawyers won’t ever let me apologize.” Well, let’s talk about apology, understand it, and then we’ll get back to the attorneys. Management avoids apologizing by using an

rothstein-publishing-logo520x180.png

Are you interested in getting published?

April 5, 2019 0

Are you interested in getting published? Rothstein Publishing publishes and distributes industry-leading, current content digitally and  in print globally. We would like to hear about your ideas. For starters, we don’t even need a completed manuscript. We are willing to look at your book idea at any stage of development, whether it’s a few ideas sketched

ms-icon-310x310.png

Rothstein Publishing’s new website – What’s in it for YOU?

April 2, 2019 0

I am excited to present our newly redesigned website, www.rothsteinpublishing.com to provide you with access to the information, resources, books, tools, templates and videos you need most! Whether your interests include Enterprise risk and resilience Business continuity Cause analysis Crisis management, crisis leadership or crisis communication Emergency management Cybersecurity… www.rothsteinpublishing.com is YOUR portal to valuable

READ MORE

More Categories

Free Emergency Evacuation Plan Template
Free Emergency Evacuation Plan Template
0 out of 5 based on 0 customer ratings
0 Reviews
Free White Paper: The Perfect Apology, By James E. Lukaszewski
Free White Paper: The Perfect Apology, By James E. Lukaszewski
0 out of 5 based on 0 customer ratings
0 Reviews
FREE CHAPTER: Governance in the Resilient Organization
FREE CHAPTER: Governance in the Resilient Organization
0 out of 5 based on 0 customer ratings
0 Reviews
FREE CHAPTER: Getting Leadership Ready for Crisis
FREE CHAPTER: Getting Leadership Ready for Crisis
0 out of 5 based on 0 customer ratings
0 Reviews
FREE CHAPTER: Business Continuity Project Startup and Management
FREE CHAPTER: Business Continuity Project Startup and Management
0 out of 5 based on 0 customer ratings
0 Reviews
FREE Chapter: Enterprise Security Risk Management
FREE Chapter: Enterprise Security Risk Management
0 out of 5 based on 0 customer ratings
0 Reviews
Internet and Information Technology Position Descriptions Toolkit
Internet and Information Technology Position Descriptions Toolkit
0 out of 5 based on 0 customer ratings
0 Reviews
Information Security Policies Made Easy PLUS Roles, Responsibilities Made Easy: SPECIAL OFFER
Information Security Policies Made Easy PLUS Roles, Responsibilities Made Easy: SPECIAL OFFER
0 out of 5 based on 0 customer ratings
0 Reviews
Cause Analysis Master Library
Cause Analysis Master Library
0 out of 5 based on 0 customer ratings
0 Reviews
Simplifying Cause Analysis: A Structured Approach
Simplifying Cause Analysis: A Structured Approach
0 out of 5 based on 0 customer ratings
0 Reviews
Building Effective Cybersecurity Program: A Security Manager’s Handbook
Building Effective Cybersecurity Program: A Security Manager’s Handbook
0 out of 5 based on 0 customer ratings
0 Reviews
Enterprise Security Risk Management: Concepts and Applications
Enterprise Security Risk Management: Concepts and Applications
0 out of 5 based on 0 customer ratings
0 Reviews
Adaptive Business Continuity: A New Approach
Adaptive Business Continuity: A New Approach
0 out of 5 based on 0 customer ratings
0 Reviews
Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions
Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions
0 out of 5 based on 0 customer ratings
0 Reviews
Adaptive Business Continuity: A New Approach
Adaptive Business Continuity: A New Approach
0 out of 5 based on 0 customer ratings
0 Reviews
The Manager’s Guide to Simple, Strategic, Service-Oriented Business Continuity Management
The Manager’s Guide to Simple, Strategic, Service-Oriented Business Continuity Management
0 out of 5 based on 0 customer ratings
0 Reviews
The Manager’s Guide to Risk Assessment: Getting It Right
The Manager’s Guide to Risk Assessment: Getting It Right
0 out of 5 based on 0 customer ratings
0 Reviews
Cause Analysis Manual: Incident Investigation Method & Techniques
Cause Analysis Manual: Incident Investigation Method & Techniques
0 out of 5 based on 0 customer ratings
0 Reviews
Your Guide to Workplace Violence: When Emotions Turn Destructive
Your Guide to Workplace Violence: When Emotions Turn Destructive
0 out of 5 based on 0 customer ratings
0 Reviews
Business Continuity Management: Global Best Practices
Business Continuity Management: Global Best Practices
0 out of 5 based on 0 customer ratings
0 Reviews
Manager’s Guide to Cybersecurity Law: Essentials for Today’s Business
Manager’s Guide to Cybersecurity Law: Essentials for Today’s Business
0 out of 5 based on 0 customer ratings
0 Reviews
Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation
Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation
0 out of 5 based on 0 customer ratings
0 Reviews
Manager’s Guide to Enterprise Security Risk Management: Essentials of Risk-Based Security
Manager’s Guide to Enterprise Security Risk Management: Essentials of Risk-Based Security
0 out of 5 based on 0 customer ratings
0 Reviews
Suicide Bomber Training DVD
Suicide Bomber Training DVD
0 out of 5 based on 0 customer ratings
0 Reviews
Bomb Threat DVD
Bomb Threat DVD
0 out of 5 based on 0 customer ratings
0 Reviews
Manager’s Guide to Business Continuity Exercises: Testing Your Plan
Manager’s Guide to Business Continuity Exercises: Testing Your Plan
0 out of 5 based on 0 customer ratings
0 Reviews
Guide to Handling the Media in Crisis: Saying & Doing the Right Thing When It Matters Most
Guide to Handling the Media in Crisis: Saying & Doing the Right Thing When It Matters Most
0 out of 5 based on 0 customer ratings
0 Reviews
Manager’s Guide to Terrorism Risk and Insurance: Essentials for Today’s Business
Manager’s Guide to Terrorism Risk and Insurance: Essentials for Today’s Business
0 out of 5 based on 0 customer ratings
0 Reviews
Weapons of Mass Destruction (WMD) Response Training DVDs
Weapons of Mass Destruction (WMD) Response Training DVDs
0 out of 5 based on 0 customer ratings
0 Reviews
DL888 DOWNLOAD: Principles and Practice of Business Continuity: SUPPLEMENTAL MATERIALS
DL888 DOWNLOAD: Principles and Practice of Business Continuity: SUPPLEMENTAL MATERIALS
0 out of 5 based on 0 customer ratings
0 Reviews
Hazardous Chemicals (Hazchem) Series Training DVDs
Hazardous Chemicals (Hazchem) Series Training DVDs
0 out of 5 based on 0 customer ratings
0 Reviews
Technical Rescue Training DVDs
Technical Rescue Training DVDs
0 out of 5 based on 0 customer ratings
0 Reviews
Improvised Explosive Devices (IEDs) and Vehicle-Borne Improvised Explosive Device (VBIED) Training
Improvised Explosive Devices (IEDs) and Vehicle-Borne Improvised Explosive Device (VBIED) Training
0 out of 5 based on 0 customer ratings
0 Reviews
Hazwoper Training DVDs
Hazwoper Training DVDs
0 out of 5 based on 0 customer ratings
0 Reviews
Terrorism Training DVDs for EMS and Public Health
Terrorism Training DVDs for EMS and Public Health
0 out of 5 based on 0 customer ratings
0 Reviews
Criminal Justice Training Video DVDs
Criminal Justice Training Video DVDs
0 out of 5 based on 0 customer ratings
0 Reviews
Dangerous Cargoes DVD Training Package
Dangerous Cargoes DVD Training Package
0 out of 5 based on 0 customer ratings
0 Reviews
Decontamination Training DVD Package
Decontamination Training DVD Package
0 out of 5 based on 0 customer ratings
0 Reviews
Hazardous Materials: Managing the Incident Training DVDs
Hazardous Materials: Managing the Incident Training DVDs
0 out of 5 based on 0 customer ratings
0 Reviews
Terrorism Preparedness Training Library on DVD
Terrorism Preparedness Training Library on DVD
0 out of 5 based on 0 customer ratings
0 Reviews
Active Shooter: Rapid Response Training Video
Active Shooter: Rapid Response Training Video
0 out of 5 based on 0 customer ratings
0 Reviews
Lees’ Loss Prevention in the Process Industries, 4th Edition: Hazard Identification, Assessment and Control
Lees’ Loss Prevention in the Process Industries, 4th Edition: Hazard Identification, Assessment and Control
0 out of 5 based on 0 customer ratings
0 Reviews
Motor Disorders, 3rd Edition
Motor Disorders, 3rd Edition
0 out of 5 based on 0 customer ratings
0 Reviews
Blindsided: A Manager’s Guide to Crisis Leadership, 2nd Edition
Blindsided: A Manager’s Guide to Crisis Leadership, 2nd Edition
0 out of 5 based on 0 customer ratings
0 Reviews
Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions
Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions
0 out of 5 based on 0 customer ratings
1 Reviews
Creating and Maintaining Resilient Supply Chains
Creating and Maintaining Resilient Supply Chains
0 out of 5 based on 0 customer ratings
0 Reviews
Manager’s Guide to Bullies in the Workplace: Coping with Emotional Terrorists
Manager’s Guide to Bullies in the Workplace: Coping with Emotional Terrorists
0 out of 5 based on 0 customer ratings
0 Reviews
Introduction to Emergency Evacuation: Getting Everybody Out When it Counts
Introduction to Emergency Evacuation: Getting Everybody Out When it Counts
0 out of 5 based on 0 customer ratings
0 Reviews
Manager’s Guide to Quick Crisis Response: Effective Action in an Emergency
Manager’s Guide to Quick Crisis Response: Effective Action in an Emergency
0 out of 5 based on 0 customer ratings
0 Reviews
Information Security Roles and Responsibilities Made Easy
Information Security Roles and Responsibilities Made Easy
0 out of 5 based on 0 customer ratings
0 Reviews
Comprehensive Crisis and Continuity (COOP) Template For Public & Private Schools (K-12)
Comprehensive Crisis and Continuity (COOP) Template For Public & Private Schools (K-12)
0 out of 5 based on 0 customer ratings
0 Reviews
Comprehensive Crisis and Continuity Program for Colleges and Universities
Comprehensive Crisis and Continuity Program for Colleges and Universities
0 out of 5 based on 0 customer ratings
0 Reviews
Business Continuity Template For Manufacturing and Distribution
Business Continuity Template For Manufacturing and Distribution
0 out of 5 based on 0 customer ratings
0 Reviews
Template for Comprehensive Business Continuity Management: Enhance Your Organization’s Resilience
Template for Comprehensive Business Continuity Management: Enhance Your Organization’s Resilience
0 out of 5 based on 0 customer ratings
0 Reviews
Principles and Practice of Business Continuity: Tools and Techniques
Principles and Practice of Business Continuity: Tools and Techniques
0 out of 5 based on 0 customer ratings
0 Reviews
Information Security Policies Made Easy
Information Security Policies Made Easy
0 out of 5 based on 0 customer ratings
0 Reviews
Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management
Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management
0 out of 5 based on 0 customer ratings
0 Reviews
Business Continuity and Risk Management: Essentials of Organizational Resilience
Business Continuity and Risk Management: Essentials of Organizational Resilience
0 out of 5 based on 0 customer ratings
0 Reviews
Enterprise Risk Assessment and Business Impact Analysis
Enterprise Risk Assessment and Business Impact Analysis
0 out of 5 based on 0 customer ratings
0 Reviews
Business Continuity Planning: A Step-by-Step Guide with Downloadable Planning Forms
Business Continuity Planning: A Step-by-Step Guide with Downloadable Planning Forms
0 out of 5 based on 0 customer ratings
0 Reviews
Risk Management Approach to Business Continuity: Aligning Business Continuity with Corporate Governance
Risk Management Approach to Business Continuity: Aligning Business Continuity with Corporate Governance
0 out of 5 based on 0 customer ratings
0 Reviews
Comprehensive Emergency Management for Local Governments: Demystifying Emergency Planning
Comprehensive Emergency Management for Local Governments: Demystifying Emergency Planning
0 out of 5 based on 0 customer ratings
0 Reviews
The Cost of Emotions in the Workplace
The Cost of Emotions in the Workplace
0 out of 5 based on 0 customer ratings
0 Reviews
NIMS: Video Introduction to the National Incident Management System DVD
NIMS: Video Introduction to the National Incident Management System DVD
0 out of 5 based on 0 customer ratings
1 Reviews
Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers
Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers
0 out of 5 based on 0 customer ratings
0 Reviews
Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs
Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs
0 out of 5 based on 0 customer ratings
0 Reviews
Service Level Agreements Winning A Competitive Edge For Support & Supply Services
Service Level Agreements Winning A Competitive Edge For Support & Supply Services
0 out of 5 based on 0 customer ratings
0 Reviews
Auditing Business Continuity: Global Best Practices
Auditing Business Continuity: Global Best Practices
0 out of 5 based on 0 customer ratings
0 Reviews
Emotional Terrors in the Workplace: Protecting Your Business’ Bottom Line
Emotional Terrors in the Workplace: Protecting Your Business’ Bottom Line
0 out of 5 based on 0 customer ratings
0 Reviews
Disaster Recovery Testing: Exercising Your Contingency Plan
Disaster Recovery Testing: Exercising Your Contingency Plan
0 out of 5 based on 0 customer ratings
0 Reviews
Emergency Management Exercises: From Response To Recovery
Emergency Management Exercises: From Response To Recovery
0 out of 5 based on 0 customer ratings
0 Reviews
DISCOVER MORE CATEGORIES
Rothstein Associates Inc. © 2019. All Rights Reserved. Terms of Use / Privacy Policy