WATCH THIS EXCLUSIVE WEBCAST WITH ONE OF THE WORLD'S FEW THOUGHT LEADERS ON CRISIS MANAGEMENT, DR TONY JAQUES
Learning from the best:
I have just had the privilege of hosting an exclusive webcast with one of the few genuine thought leaders on crisis management and issue management, Dr Tony Jaques, of Melbourne, Australia.
The participants were an…
Why Communicators and Lawyers Must Work Better Together, by Tony Jaques
Recent research shows some communicators and lawyers still don't trust each other, especially in the pressure-cooker environment of a crisis. The result can be conflicting advice to management, leading to poor decisions and reputational damage.
The conflict between what's legally permissible and what society thinks…
Facing a reputational crisis TikTok placed ads in Australian newspapers, pleading not to become a “political football.” But outside the media bubble, did anybody pay attention? Or was it just an outdated response with no real value in terms of effective crisis management?
Crisis Communications Strategy: Getting into that Operational Rhythm
Communication during a crisis is one of the most sensitive tasks an emergency manager must deliver in a timely manner. As a crisis can happen an emergency manager must be prepared with an effective crisis communications strategy so that everyone involved understands at an enterprise-wide level.
An Apology From a Leader can be a good thing
The most powerful action in reputation recovery and rehabilitation is to apologize. If you want or need forgiveness, you’ll need to step up and apologize. “Wait a minute,” you say, “The lawyers won’t ever let me apologize.”. Well, let’s talk about leadership apology, understand it,…
Get crisis-ready NOW! Learn from a master exactly what to do, what to say, when to say it, and when to do it while the whole world is watching: stop creating victims; communicate effectively with all stakeholders; prevent lawsuits; and reduce the negative impact of media hounds and activists. All supported by case studies and real-life examples, by trusted advisor to CEOs and practitioner/trainer named among the 100 Top Thought Leaders of 2013 by Trust Across America; profiled in Living Legends of American Public Relations; listed in Corporate Legal Times as one of “28 Experts to Call When All Hell Breaks Loose.”
Your CEO’s in handcuffs! Things are going downhill, fast! Your whole word is watching to see what you do next.
The best way to address reputation risk is to build a culture that makes a clear distinction regarding each employee’s responsibility to protect the company image. “The worst position to be in is that of the ostrich—to put your head in the sand.”