When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.
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Should legal advice take precedence in a crisis?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…
Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.
When and how to apologize has always been a challenge. But new media demands and expectations are making it harder to do the right thing and avoid further controversy.
Why Empathy Is Critical When Disaster Strikes
by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict
When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…
When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”
Has COVID Vaccination Transformed Corporate Issue Activism?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Proactive corporate support (corporate issue activism) for COVID vaccination has triggered praise for some companies. But does it indicate a…
Cyber-Crises Are Never "Just an IT Problem"
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Online data failures and ransomware attacks are emerging as a leading deadly threat to reputation. However, some organisations still seem to…
Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.