Crisis Communications Strategy: Getting into that Operational Rhythm Communication during a crisis is one of the most sensitive tasks an emergency manager must deliver in a timely manner. As a crisis can happen an emergency manager must be...
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An Apology From a Leader can be a good thing The most powerful action in reputation recovery and rehabilitation is to apologize. If you want or need forgiveness, you’ll need to step up and apologize. “Wait a minute,” you say, “The lawyers won’t...
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A crisis strikes out of the blue, at the time and place least expected. In a word, you’re Blindsided! According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they rise...
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Get crisis-ready NOW! Learn from a master exactly what to do, what to say, when to say it, and when to do it while the whole world is watching: stop creating victims; communicate effectively with all stakeholders; prevent lawsuits; and reduce the...
Read more A crisis strikes out of the blue, at the time and place least expected. In a word, you’re Blindsided! According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they rise...
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The best way to address reputation risk is to build a culture that makes a clear distinction regarding each employee’s responsibility to protect the company image. “The worst position to be in is that of the ostrich—to put your...
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