crisis communication Archives

Which is more important in litigation – Reputation or Winning?

Crisis Management and Crisis CommunicationFebruary 7, 2025394Views 0Likes 0Comments

When business leaders develop a legal strategy, why are many now prioritizing protecting brand and reputation rather than success in court or a negotiated settlement? And why are they still not making proper use of communication professionals?

When should the CEO NOT appear on television?

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2024277Views 0Likes 0Comments

Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.

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Speaking out on Gaza: Stepping into Quicksand, by Tony Jaques

Crisis Management and Crisis CommunicationMarch 18, 2024257Views 0Likes 0Comments

As the war in Gaza drags on, many organizations find themselves facing the question: Should we make a statement? And what is the price if we say nothing?

Crisis lessons from the Adidas-Kanye debacle

Crisis Management and Crisis CommunicationFebruary 15, 2024497Views 0Likes 0Comments

New revelations brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis.

Why there is no silver bullet for Qantas’ reputational crisis

Crisis Management, Crisis Management and Crisis CommunicationSeptember 27, 2023468Views 0Likes 0Comments

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.

Should legal advice take precedence in a crisis? (Free eBook)

Crisis Management, Crisis Management and Crisis CommunicationJune 19, 2023490Views 0Likes 0Comments

Should legal advice take precedence in a crisis? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…

Uber's secret plan exposed and Tony Jaques covers what to do if your secret plan goes front page news

What do you do when your “secret plan” becomes front-page news?

Crisis Management, Crisis Management and Crisis CommunicationOctober 24, 2022633Views 0Likes 0Comments

Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.

How has apologising become so damned contentious?

Crisis Management and Crisis CommunicationAugust 30, 2022759Views 0Likes 0Comments

When and how to apologize has always been a challenge. But new media demands and expectations are making it harder to do the right thing and avoid further controversy.

Why Empathy is important when disaster strikes

Why Empathy Is Critical When Disaster Strikes

Crisis Management, Crisis Management and Crisis CommunicationJune 20, 2022853Views 0Likes 0Comments

Why Empathy Is Critical When Disaster Strikes by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…

Speak up or shut up? The Great Communication Conundrum

Crisis Management, Crisis Management and Crisis CommunicationMay 5, 2022687Views 0Likes 0Comments

When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”