If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge
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How many more times will some struggling organization announce that a cyber-breach or data leak was caused by failure at a 3rd-party contractor?
When an advertisement goes terribly wrong who’s to blame? That surely must have been the question at Google after the launch of their new AI tool Bard.
When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.
Throughout the business world, security breaches have become a constant reminder of the critical need to assess and take action on cybersecurity risks and critical infrastructure vulnerabilities. As we have seen from the damages incurred from the war in Ukraine, it has occurred to many businesses and municipalities around the world that they could be…
Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.
Optus must have had a crisis plan. How did it all go so wrong?
by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management
It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…
When and how to apologize has always been a challenge. But new media demands and expectations are making it harder to do the right thing and avoid further controversy.
Why Empathy Is Critical When Disaster Strikes
by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict
When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…
Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.