Tony Jaques Archives

Which is more important in litigation – Reputation or Winning?

Crisis Management and Crisis CommunicationFebruary 7, 2025387Views 0Likes 0Comments

When business leaders develop a legal strategy, why are many now prioritizing protecting brand and reputation rather than success in court or a negotiated settlement? And why are they still not making proper use of communication professionals?

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Size – and Experience – Really Matter When a Crisis Strikes

Crisis Management, Crisis Management and Crisis CommunicationDecember 18, 2024263Views 0Likes 0Comments

You know you’re having a bad day as a crisis manager in the food industry when you’re facing a deadly food poisoning outbreak.

When should the CEO NOT appear on television?

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2024274Views 0Likes 0Comments

Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.

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Speaking out on Gaza: Stepping into Quicksand, by Tony Jaques

Crisis Management and Crisis CommunicationMarch 18, 2024256Views 0Likes 0Comments

As the war in Gaza drags on, many organizations find themselves facing the question: Should we make a statement? And what is the price if we say nothing?

Crisis lessons from the Adidas-Kanye debacle

Crisis Management and Crisis CommunicationFebruary 15, 2024493Views 0Likes 0Comments

New revelations brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis.

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Should shareholder funds be spent on divisive social issues?

Crisis Management, Risk ManagementNovember 9, 2023379Views 0Likes 0Comments

Companies have struggled for years whether to speak out on controversial social and political issues.

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How moral blindness breeds plummeting corporate reputation

Crisis Management, Crisis Management and Crisis Communication, Risk ManagementOctober 5, 2023453Views 0Likes 0Comments

The sound you can hear across the big end of town is the shredding of reputations in the wake of corporate crises, often triggered by moral blindness.

Why there is no silver bullet for Qantas’ reputational crisis

Crisis Management, Crisis Management and Crisis CommunicationSeptember 27, 2023464Views 0Likes 0Comments

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.

How persistent bad numbers help drive major public issues

Crisis Management, Crisis Management and Crisis Communication, UncategorizedJuly 6, 2023498Views 0Likes 0Comments

Australia’s decision to ban all non-prescription vapes highlights how lobbyists and activists sometimes misuse data in an attempt to influence major public issues.

Should legal advice take precedence in a crisis? (Free eBook)

Crisis Management, Crisis Management and Crisis CommunicationJune 19, 2023483Views 0Likes 0Comments

Should legal advice take precedence in a crisis? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…