If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge
Welcome to Rothstein Publishing!
How the Russia boycott has upended corporate issue activism
By Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict
The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same.
Official sanctions in…
Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place?
Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.
Preparation for Protest
Charlie Maclean-Bristol discusses how to prepare your company against protesters, taking into consideration the safety of your staff protesters and your company's reputation.
With the Extinction Rebellion in London last week and the COP26 Conference of the Parties happening in Glasgow in 6 weeks, I thought it might be a good time…
Has COVID Vaccination Transformed Corporate Issue Activism?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Proactive corporate support (corporate issue activism) for COVID vaccination has triggered praise for some companies. But does it indicate a…
Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.
Cyber-Crises Are Never "Just an IT Problem"
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Online data failures and ransomware attacks are emerging as a leading deadly threat to reputation. However, some organisations still seem to…
Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.
Should You Engage With Online Complaints and Negative Comments?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Conventional wisdom proposes organisations should respond to online complaints swiftly, openly and with empathy. But new research suggests…