Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.
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Should You Engage With Online Complaints and Negative Comments?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Conventional wisdom proposes organisations should respond to online complaints swiftly, openly and with empathy. But new research suggests…
ASIS International, the world’s largest association for security management professionals, today announced that Critical Infrastructure Risk Assessment: The Definitive Threat Identification and Threat Reduction Handbook by Ernie Hayden, PSP (Rothstein Publishing) was selected as its 2021 ASIS Security Industry Book of the Year.
MIT Crisis Management & Business Resiliency Course — now offered online
July 19-22 and July 26-29, 2021
There's no denying its been a difficult year. To help you navigate today's and tomorrow's crises, MIT Professional Education's popular Crisis Management & Business Resiliency Course is being offered virtually this July.
MIT Crisis Management & Business Resiliency Course…
Hypercomplexity: Which Incidents Should We Be Preparing For?
Charlie Maclean-Bristol, FBCI, FEPS discusses the idea of a hypercomplex world and preparing for different scenarios in it.
A few weeks ago, I wrote a bulletin on scenario planning and how under the new requirement of Operational Resilience for FCA and PRA, regulated organisations now have a…
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
Getting Back to In-Person Events at DRJ Fall 2021
By Bob Arnold, president of Disaster Recovery Journal
In-person events drive the kinds of encounters conducive to creating collaborations building communities and establishing friendships. Aspects that many attendees appear to have missed most during the pandemic include the conference atmosphere, extensive feedback opportunities, and in-depth conversations…
COVID-19 is Challenging How We Use Data to Explain Risk Issues
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
COVID-19 and the worrying occurrence of some vaccine side-effects is proving yet again how hard it…
These and many more one-hour exercises are contained in Charlie Maclean-Bristol’s new book, Business Continuity Exercises: Quick Exercises to Validate Your Plan.
So You Want to Change your Boss? Fuhgeddaboudit!
by Jim Lukaszewski
As Americas Crisis Guru the most frequent question I get from other senior practitioners is "How do you overcome the resistance of a boss who needs to change but will not listen to you?"
I respond with my own question, "How long have you been…