A failure or accident brings your business to a sudden halt. How did it happen? What’s at the root of the problem? What keeps it from happening again? Good detective work is needed — but how do you go about it? In this new book, industry pioneer Fred Forck’s seven-step cause analysis methodology guides you to the root of the incident, enabling you to act effectively to avoid loss of time, money, productivity, and quality.
“One significant difference in Fred’s approach to Cause Analysis is that he starts with Success, not failure. You need to be able to clearly define success using objective criteria, not only in results (dollars, product) but also in behaviors.”
The best way to address reputation risk is to build a culture that makes a clear distinction regarding each employee’s responsibility to protect the company image. “The worst position to be in is that of the ostrich—to put your head in the sand.”
Throughout the business world, breaches have become a constant reminder of the critical need to assess and take action on cyberrisk. But they can also make addressing the issue seem like an ever more daunting task, leading many to either put off substantive measures or blindly buy the latest insurance or software to “take care”…