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Template for Comprehensive Business Continuity Management: Enhance Your Organization’s Resilience


The Template for Comprehensive Business Continuity Management to Enhance Your Organization’s Resilience is designed to assist you with the development of a comprehensive Business Continuity Management program. This business continuity template will enable you to collect information and evaluate the business environment, identify and reduce risks, analyze business operations, analyze alternatives to respond to disruptions, develop a comprehensive Business Continuity Plan, develop plans to prepare for and respond to hazards-specific events.


Your Business has Questions …

  • How do we get started and where do we begin?
  • How do we reduce risk and improve business resiliency?
  • What analysis do we need to perform?
  • How do we respond to an emergency and what are our priorities?
  • What actions do we take first?
  • How can we protect our business assets, maintain critical operations, recover normal operations and protect our workforce?

The 5th Edition of this comprehensive template/toolkit has the answers …

  • The Template for Comprehensive Business Continuity Management to Enhance Your Organization’s Resilience: Business Impact Analysis, Business Continuity, Emergency Response, Training, Implementation, Exercise and Maintenance (5th Edition) identifies step-by-step solutions to these and to other important questions.
  • Includes substantial standard language that enables the user to easily review and edit-out text.
  • The files are in easy-to-use Microsoft Word.
  • The program has evolved over several years and has received extensive field testing.
  • 50+ files with over 1,000 pages organized into the following topics:
    • Information Gathering – gathering data and risk identification
    • Analysis – Business Impact Analysis, Risk Assessment and Strategy Development executive management reports
    • Business Continuity Plan (BCP) – the central or overarching plan for the business
    • Department Plans – function-specific plans for key support departments and operational groups
    • Crisis Management Protocols – a hazard-specific set of actions to be taken during each of the four phases of emergency management (Prevention / Mitigation, Preparation, Response and Recovery)
    • Implementation and Maintenance – implementation steps, employee distributions, exercises, update and audit steps
  • Follows guidelines recommended by the Disaster Recovery Institute International, Business Continuity Institute Good Practices Guide, NFPA 1600 Standard on Disaster / Emergency Management and Business Continuity Programs and industry best practices.
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About the Author

Douglas M. Henderson, FSA, CBCPDouglas M. Henderson, FSA, CBCP, President of Disaster Management, Inc., has 20 years of experience in the management and human resources fields with major consulting firms. In August of 1992, Mr. Henderson was the key associate of the Emergency Response Team for a consulting firm located in South Miami-Dade County. Inspired by the real life business experience with Hurricane Andrew and the lack of preparation within the business and academic community, Mr. Henderson founded Disaster Management, Inc.

Mr. Henderson’s clients include Bombardier Capital Group, CP Ships, Discovery Channel Latin America, Intek Plastics, Kemper-NATLSCO, Professional Golfers’ Association (PGA), University of Miami, United Educators Insurance Company and numerous other organizations of all sizes. The activities he has undertaken on behalf of these organizations includes Site Inspections, Risk Assessments, Business Impact Analyses, Strategy Developments, Business Continuity Plans, Emergency Response Plans, facilitating Tabletop Exercises and more.

Mr. Henderson has a Degree in mathematics from the University of Arizona, a Fellow – Society of Actuaries and a Certified Business Continuity Professional. Mr. Henderson is the author of the book Is Your Business Ready for the Next Disaster? and the following planning templates: the Business Continuity Plan for Higher Education, the Continuity of Operations Plan for Colleges and Universities, the Continuity of Operations Plan for Public & Private Schools (K-12), the Complete Hurricane and Flood Plan, Comprehensive Business Continuity Management Program and other planning templates. Mr. Henderson is the coauthor of the textbook Business Continuity and Risk Management: Essentials of Organizational Resilience. Mr. Henderson is also a frequent speaker and contributor of articles to professional magazines and journals.


What Files are Included?

Read Me.pdf (this file)

  • License, copyright and user information.
  • Contents – A summary of the files that comprise this program.
  • Introduction and information on how to use this product.
  • Program Development Overview – An overview of the Business Continuity Management (BCM) program development process.
  • File Updating Instructions – Specific instructions on how to update the files and complete a BCM program for your business.
  • Special Offer – Business Continuity and Risk Management: Essentials of Organizational Resilience
  • About the Author
  • About the Publisher
  • Registration Instructions

2. Information Collection Folder

  • Risks & Risk Reduction Folder – A comprehensive set of forms in an easy-to-use matrix format for gathering information about the business, physical environment and technology resources. These forms are designed to improve risk mitigation and enhance business resiliency. There are specific controls and exposures files for:
    • Threat Identification
    • Building Fortification
    • Building Procedures and Safety
    • Building Systems
    • Communication Equipment
    • Information Technology
    • Data Center
    • Hardcopy-Only Data
    • Insurance
    • Utility Room
    • Special Room
    • Pandemic Outbreak
    • Security: Building Interior
    • Security: Building Perimeter
    • Security: Grounds
    • Hazardous Materials

2. Business Unit Questionnaires Folder

A set of files used to gather information about the activities of the Business Units (the Operational Groups and Support Departments) that comprise the business. There are specific information collection questionnaire files for the following business units:

  • Business Unit Questionnaire (for any additional business units)
  • Administrative & Executive
  • Customer Service
  • Facilities
  • Finance & Accounting
  • Human Resources
  • Information Technology
  • Marketing
  • Sales
  • Security

3. Analysis Folder

  1. BIA.BusinessImpactAnalysis.doc – The Business Impact Analysis template will analyze your business operations.
  2. RA.RiskAssessment.doc – The Risk Assessment template will analyze the natural and man-made risks that threaten your business operations.
  3. SD.StrategyDevelopment.doc – The Strategy Development template will analyze strategies to ensure the ongoing function or rapid restoration of business operations.

4. Plan Documentation Folder

  1. BCP.doc – The Business Continuity Plan (BCP) is the overarching plan for the business and defines the overall actions of the organization during an emergency. As part of our consulting services, this file has been completed for your business.
  2. CrisisManagementProtocols.doc – The Crisis Management Protocols template defines the action steps to be taken to respond to specific disaster events.
  3. BusinessUnitEmergencyOperationsPlan.doc Folder – A set of Business Unit Emergency Operations Plans that comprise the business for:
  • Business Unit Plan (for any additional business units).
  • Administrative & Executive
  • Customer Service
  • Facilities
  • Finance & Accounting
  • Human Resources
  • Information Technology
  • Marketing
  • Sales
  • Security

5. Implementation and Maintenance Folder

  1. Implementation – This file provides guidance for implementing the BCM program.
  2. EmergencyResponseGuidelinesEmployees.doc – A plan or pamphlet for distribution to your employees that provides guidance in safely responding to emergency situations.
  3. OnePageSummary.doc – A capsule summary of emergency actions to be taken by employees.
  4. RolloutMeetings.Overview.doc – A review of the suggested agenda for rollout meetings with executive management, managers & department heads and employees.
  5. ExecutiveManagement.Presentation.doc – A PowerPoint presentation designed for executive management.
  6. ManagersDepartmentHeads.Presentation.doc – A PowerPoint presentation designed for managers and department heads.
  7. Employee.Presentation.doc – A PowerPoint presentation designed for employees.
  8. TabletopExercise.Overview.doc – A summary of the purpose of a tabletop exercise and instructions on facilitating a tabletop exercise.
  9. Exercise Workbook – A sample Tabletop exercise.
  10. Exercise Workbook Solutions – Sample Solutions to the Tabletop Exercise
  11. Maintenance – This file provides guidance maintaining the BCM program. The file provides a checklist of meetings, exercises, updates and audits for the BC Coordinator to complete.

6. Sample Business (NAPSS) Folder

Risks & Risk Reduction Folder

  • Risks&RiskReduction.doc – A completed set of forms for the business, physical environment and technology resources.
  • CompanyProfile.doc – A description of the business operations of a hypothetical service industry business.

Analysis Folder

  • BIA.BusinessImpactAnalysis.doc – A sample completed Business Impact Analysis for the hypothetical service industry business.
  • RA.RiskAssessment.doc – A sample completed Risk Assessment for the hypothetical service industry business.
  • SD.StrategyDevelopment.doc – A sample completed Strategy Development for the hypothetical service industry business.