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Crisis Leadership: Purposeful De-escalation Guide

With the heavy scrutiny that crises bring, even the terms you use can have an impact. When the time comes to phase down the crisis response, avoid using the terms disengagement or deactivation. De-escalation implies that the team is phasing down to “watchful waiting.” This means that the team will remain vigilant for any developments that might rekindle the crisis response. To disengage or deactivate implies that the team is no longer monitoring the aftermath of the crisis. You don’t want to appear negligent due to premature disengagement when a monitored de-escalation of the crisis aftermath would be more defensible and sensible.

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