From 30+ years of experience as a performance improvement consultant, self-assessment team leader, and trainer, Fred Forck, CPT, understands what you need to get the job done. He leads you through a clear step-by-step process of root cause evaluation, quality improvement, and corrective action. Using these straightforward tools, you can avoid errors, increase reliability, enhance performance, and improve bottom-line results — while creating a resilient culture that avoids repeat failures. The key phases of this successful cause analysis include:
- Scoping the Problem
- Investigating the Factors
- Reconstructing the Story
- Establishing Contributing Factors
- Validating Underlying Factors
- Planning Corrective Actions
- Reporting Learnings
At each stage, Cause Analysis Manual: Incident Investigation Method and Techniques gives you a wealth of real-world examples, models, thought-provoking discussion questions, and ready-to-use checklists and forms.
The author provides:
- references for further reading
- hundreds of illustrative figures, tables, and diagrams
- a full glossary of terms and acronyms
- professional index
You know that identifying causes and preventing business-disrupting events isn’t always easy. By following Fred Forck’s proven steps you will be able to identify contributing factors, align organizational behaviors, take corrective action, and improve business performance!