Learn time-tested crisis response skills to act effectively when facing threats and chaos from Bruce Blythe in Manager’s Guide to Quick Response in a Crisis.
Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader your crisis response requires.
“Hope for the best and prepare for the worst” sums up Blythe’s crisis response philosophy. This book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours.
With Blythe’s advice, you can act fast to:
- Find out the accurate facts you need to strategize and implement your crisis response.
- Compile a checklist of immediate action items.
- Create a crisis command center (CCC).
- Select the best people for your crisis response action team and determine action steps.
- Understand how to make good decisions in a crisis or emergency.
- Handle the human side of a traumatic incident.
- Set priorities in multiple timeframes.
- Establish a “new normal” as everyone phases back into productive work after the incident.
To help you take the actions that will make a difference, the book includes:
- Practical forms, checklists, cases studies, and real-life examples.
- “Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide.
It’s one of those things you never forget – the precise moment in time when you learned some dreadful piece of news – like the death of a loved one, the assassination of a political figure, or a fatal accident where you live or work. You probably remember the period during that incident quite vividly.
Time may have slowed eerily. Thoughts and movements thickened. You felt dread and fear – a nauseating feeling that grips you and won’t let go. Even when the context is professional, the reaction is personal. As a manager confronted with a fire that’s consumed your workplace and threatened your staff, the sickening sensations are the same as those experienced by someone who learns a personal tragedy has occurred. As a leader, you have two options. Your crisis leadership can help turn chaos into ultimate order. Or the chaos can compound, spinning irretrievably out of control.
2016, 117 pages. ISBN 978-1-944480-23-3 (PDF), ISBN 978-1-944480-22-6 (EPUB)