ENDORSED BY THE BUSINESS CONTINUITY INSTITUTE (BCI)
If you want to see the true measure of managers, watch how they treat their subordinates, not their peers.
This book is about being an empathetic manager, a manager who acts with emotionally sensitive certainty and then lets those actions speak for themselves. It is NOT the fuzzy, sissy-type, right-brained mush all managers are taught to avoid. Nor is it a guide to the insincere “I feel your pain” style of management. Rather, it is a straightforward look at the cost of emotional corrosion in the workplace and how it affects the bottom line.
A variety of quizzes and self-analyses will help you discover what type of manager you are and case studies connect the type of manager (and management behavior) to forecast success or the need for more effort. There are also lists of all types of employees and how to recognize the destructive emotional dislocations they can cause. A methodology for calculating the cost of emotional distress and disturbance is also included.
I began writing this book after being hired by a company because two highly trained professionals engaged in a fist-fight in the lunchroom. This was a violent example of what can happen when workplace business and emotions collide. A good fiscal decision to remove an old vending machine clashed with the emotional need for this old relic that was sacred to night-shift employees. Bottom-line needs crashed into emotional needs with an outcome of 12 resignations and losses above $100,000.00. The business suffered. The employees suffered. This was not the first time I had seen employee emotions devastate companies and companies disenfranchise human feelings. The tools I present are some I have used myself through personal disasters, and professional services such as working as a Trauma Counselor after the World Trade Center Attacks. They also serve my private and corporate clients. You might appreciate this book if:
- Your manager makes insane demands
- You are managing an emotional free-for-all
- A co-worker is grieving a catastrophic personal loss, angry, ill, or just annoying
- An employee stirs up others like an emotional tornado
- You work with or manage an Emotional Terrorist
- Your business or your life has experienced a catastrophe.
Businesses need to make money or there will be no jobs. People need to have appropriate feelings or they will not be healthy. EMOTIONAL TERRORS IN THE WORKPLACE; PROTECTING YOUR BUSINESS’ BOTTOM LINE provides well-tested Emotional Continuity Management tools that bridge human emotional dynamics with the fiscal demands of a company.
As companies continue to downsize and make do with fewer personnel, it is critical that all managers are able to effectively compel their teams to function at the highest levels possible. In order for optimum performance from all employees to be a reality, there must be a minimum of emotional distress in the workplace. This book is a straightforward look at the real costs of emotional corrosion in the workplace and how it affects the bottom line. It is a frank and open discussion of dysfunctional managerial and employee personality types and how to recognize and repair them. It outlines the empathetic managerial style proven time and again to be the most successful way to improve and maintain employee productivity. It is not a guide to fuzzy, sissy-type, right-brained mush, nor is it a guide to the insincere I feel your pain, style of management either. It provides well-tested emotional continuity management tools that bridge human emotional dynamics with the fiscal demands of a company. A variety of quizzes and self-analyses will help you discover what types of managers are working at your business. Multiple case studies connect the type of manager (and management behavior) to forecast success of the need for more effort.
There are also lists of all types of employees and how to recognize the destructive emotional dislocations they can cause. If you aren’t convinced…a methodology for calculating the costs of emotional distress and disturbance is also included. There is a real cost involved with workplace emotional distress. Are you willing to continue to pay it, or will you protect your business’ bottom line? Emotional Terrors in the Workplace is an interesting, comprehensive, and constructive approach to adding the key ingredient of empathy into your role as a manager.
- Provides well-tested Emotional Continuity Management tools that bridge human emotional dynamics with the fiscal demands of a company.
- Readers from management and personnel will find the information equally of use.
- Quizzes and self-analyses help managers discover what type of leader they are, and how to adjust to a more efficient style.
A Rothstein Publishing Classic title. November, 2004, 390 pages