Get Your Free Chapter on Crisis Communication and leadership
Crisis management may be defined as the exercise of common sense at lightning speed. But, most importantly it’s about the effectiveness of crisis communication and leadership during the time of the issue. The lessons learned from the recovery period are essential to preserving the reputation, credibility, and morale of your organization.
My years of experience and observation of crisis response have made it abundantly clear that every business and organization is vulnerable to mistakes, mishaps, surprise events, and human error. We are all vulnerable! However, experience also demonstrates that it is a prudent organization that has studied its vulnerabilities, identified those that present the greatest risk, and gets ready with what it must do and say to respond quickly and effectively in the face of a crisis.
– Jim Lukaszewski
This chapter on Crisis Communication and leadership will help you to:
- Identify the words and actions on the part of management that can significantly worsen a crisis situation and, conversely, the ones that can move the situation toward a more satisfactory resolution.
- Overcome management objections to crisis communication readiness.
- Master the skills required to be a verbal visionary and valued counselor in an organization.
Click HERE to receive your free chapter from the book Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management, by Jim Lukaszewski!
In his industry-defining book on crisis management and leadership recovery, Jim Lukaszewski further explains the differences among both. He jump-starts the discussion by clearly differentiating a crisis from other business interruption events. Jim then introduces a concept rarely dealt within crisis communication and operational response planning. He calls it “managing the victim dimension of crisis”.