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18th Annual Continuity Insights Management Conference

No Matter Where You Are on Your BC Journey…

Tap into the experience and expertise of subject matter experts who can help improve your knowledge and elevate your Business Continuity program.

Join us at the Hyatt Regency Hill Country, San Antonio, Texas, April 20-22, 2020, at the 18th Annual Continuity Insights Management Conference for insight, inspiration, and actionable ideas presented by an innovative network of leading business continuity and resiliency experts and practitioners discussing today’s hot-button topics and issues.

The business continuity community’s most important conference is back, featuring the deepest, advanced-level education program available at any industry educational event. This is your opportunity to attend meaningful sessions addressing critical topics that will help you stretch your boundaries, form collaborations, acquire first-hand information from subject matter experts, and learn how to incorporate exciting new skills, methods, and tools into your own business continuity plans.

Engage with seasoned practitioners who will share information dealing with current issues based on actual events and their personal experience. More than 70 sessions and workshops have been scheduled as part of this year’s conference, April 20-22, at the Hyatt Regency Hill Country Resort, San Antonio, TX.

Featured tracks include: Case Studies (including “Ask the Experts” panels), Trending Topics, Program Development and Advancement, Measurement, Metrics, & Maturity, Emerging Technology, and Professional Development.

Full Conference Registration
• By February 16, 2020:   $1,395
• By March 16, 2020:       $1,495
• After March 16, 2020:   $1,595
Full conference registration includes conference sessions, proceedings, breakfasts, lunches, exhibits, Monday evening reception, and Tuesday night networking event.
Registration Discounts

Register now and save $100 off the cost of attending this year’s conference!

The Continuity Insights Management Conference offers special group and certification discounts on your registration. Contact Robert Nakao, Executive Publisher, at 267-980-6151, or [email protected] for more information.

HOTEL RESERVATIONS ARE FILLING UP FAST! Limited space is still available at the special Conference Rate of $219/night at the Hyatt Regency Hill Country Resort. Make your reservation today

You’ll earn up to 29 Continuing Education Points for attending the 2020 Continuity Insights Management Conference.



Justification Letter
Click here to download this Word document to use as a guide in creating your own justification letter to management.

Conference Session Guide
Download the 2020 Conference Session Guide HERE to review the complete event agenda. Also included in the guide is information on all pre- and post-conference workshops, including the ACP Summit.



Plan your own personalized Continuity Insights Management Conference educational experience from more than 70 conference sessions and networking activities. Download the 2020 Agenda-at-a-Glance here.

Refund Policy: A full refund of conference fees, less a $50 administration charge, will be issued for cancellations received in writing and dated (postmarked) no later than March 9, 2020. After March 9, 2020, no fees will be refunded.


Agenda | Register | Additional Education | Special Events | Travel Information | Exhibiting | Sponsors


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18th Annual Continuity Insights Management Conference

Hyatt Regency Hill Country Resort April 20, 2020 – April 22, 2020

MONDAY, APRIL 20, 2020

8:30 a.m. to 9:30 a.m.          PLENARY SESSION
P1: What to Do When Things Go Wrong
Frank Supovitz, Fasttraffic Events
Manage every business problem like you were born for it – from a problem customer to a career-threatening crisis. It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters – and this presentation will deliver everything you need to take positive action with confidence, skill, and professionalism.


9:45 a.m. to 10:45 a.m.          BREAKOUT SESSIONS
A1: The Hong Kong Crisis: Into the Unknown
Mike Keating, RGA Reinsurance
B1: The Evolution of Business Continuity Management…Evolve or Fade Away
David Halford, Fusion Risk Management
C1: Today’s Top BCP Challenges: YOUR Questions Answered
Skip Williams, Kingsbridge BCP
C2: Workplace Violence: A High-Level Overview
Chris Sarcletti, BMO Harris
C3: The Pros and Cons of Having a Third Party Manage Your BCM Program
Scott Ream, Virtual Corporation
D1: Independent Business Continuity Management Assessment
Margaret J. Millett, MetLife

11:00 a.m. to 12:00 p.m.          BREAKOUT SESSIONS
B2: Supply Chain Resilience Increasing the Resilience of your Supply Chain
Lynnda Nelson, ICOR
C4: Disaster Recovery Preparedness: How Prepared Are You Post-Declaration?
Girish Dadge, Sungard Availability Services
C5: Use your BC Program and Tools for More than Disasters!
Jamie Goodloe, OnSolve
D2: ISO 22301 and Its Suite of Standards to Evaluate Business Continuity Program Performance
Marie-Hélène Primeau, Premier Continuum
D3: From Project to Program – Maturing Your Business Continuity Management
Kelley Okolita, Cambia Health
E1: A Current Look at Global Business Risks…and What to Do about Them
AnneMarie Staley, DRI International Foundation Chair

1:00 p.m. to 2:15 p.m.          BREAKOUT SESSIONS
A2: Evacuteer and New Orleans: A P3’s Best Practice for Resilience
Bonnie Canal, The Resiliency Institute
B3: Elevate your Resilience Program to Integrated Risk Management Integration with IRM 
Tracey Wilder, Witt O’Brien’s and Philip Bigge, Continuity Logic
C6: The Path to Operational Resiliency – The First Steps
Megan Epperson and Doug Weldon, IHS Markit
C7: Convincing the C-Suite to Invest in BCP, DR, and Risk Management
Ted Brown, KETCHConsulting
D4: Continuity and Disaster Risk Management at the Home Depot
Jeff Partin, The Home Depot
E2: Weird Science: Experience and Experiments to Change Our Practice of BC
David Lindstedt, Adaptive BC Solutions

2:30 p.m. to 3:45 p.m.          BREAKOUT SESSIONS
A3: Tales from the Real World
Mark Carroll, Income Research + Management
C8: Lessons Learned from the 2019 Hurricane Season
Beverly Schulz, Raymond James Financial and Michelle Lowther, Continuity Housing
C9: Effective Resiliency Programs Demand Accurate and Available Data
Kirk Nalley, ServiceNow and Denny Hodge, Aegon/TransAmerica
C10: Lost Pillar – Loss of People Contingency Planning
Edwin Brown and John Garrett, Trustmark Insurance
D5: What Are the Factors Behind Successful Business Continuity Programs?
Mike Jennings, Assurance Software, Inc.
E3: Preparing Your Organization for a Hurricane
Peter Steinfeld, AlertMedia and Paul Yura, National Weather Service

4:00 p.m. to 5:00 p.m.          PLENARY SESSION
P2: Leadership and Decision-Making During a Crisis


Dr. Steve Goldman, MIT and Maurice “Mickie” Williams, USAA
During a crisis, leadership and decision-making are different from normal operations. How do they differ during a crisis and why? What strategies should crisis leaders embrace? MIT’s Dr. Steve Goldman will provide insights from academic research and real-world experience on leadership during a crisis, including meta-leadership and preparing your leaders. Maurice “Mickie” Williams, Executive Director of Business Continuation for USAA, will describe USAA’s incident management and crisis response structure and processes and how they support crisis leadership and decision-making. This session will truly provide much information and techniques for you and for your senior management.




8:30 a.m. to 9:30 a.m.           PLENARY SESSION
P3: The Protection of Global Journalists: Successes and Challenges
Danny Spriggs, Vice President Global Security and Safety, Associated Press
Global Security and Safety protects AP employees and facilities by providing the most comprehensive safety protocols to more than 250 bureaus in 100 countries in support of newsgathering efforts worldwide. The objective is to identify proactive measures designed to keep AP journalists safe and secure. This engaging presentation will provide a behind-the- scenes look at the strategies, security measures, trainings and best practices used to achieve our overarching focus on security and safety in an ever-changing threat environment.

Daniel “Danny” Spriggs is Vice President of Global Security at the Associated Press. Headquartered in New York City, Danny facilitates all security-related tactical, operational, and strategic planning for over 250 bureaus in 100 countries.

Spriggs spent 28 years in the United States Secret Service, starting as a special agent with the Albuquerque, New Mexico field office, working his way up to deputy director in Washington, D.C. In that role – the No. 2 position in the agency – he helped carry out the presidential executive order transitioning the Secret Service from the U.S. Department of the Treasury to the newly created Department of Homeland Security. He later served as assistant vice president for the Federal Reserve in Philadelphia where he led the regional bank’s protection department, overseeing a uniformed force of Federal Reserve law enforcement officers.

9:45 a.m. to 11:00 a.m.          BREAKOUT SESSIONS
A4: From Terrorism to Twitter and Beyond: The New Era of Emergency Management
Suzanne Bernier, SB Crisis Consulting
B4: How to Balance Depth and Business Practicality When Developing Your BC Program
Grace Burley and Tracey Wilder, Witt O’Brien’s
C11: Seamlessly Integrate BCM and ITDR to Minimize Risk
Bill DiMartini, Avalution Consulting
C12: Seven Ways to Increase Senior Leadership Buy-in
Phil Lambert, Ripcord Solutions
E4: Get Out of Your Comfort Zone
Mark Armour, Brink’s Inc. and Joel Navarro, Mary Kay Inc.
E5: Managing the Human Element from Disruption Through Return to Work (RTW)
Jeff Gorter, Crisis Care Network and Hart Brown, R3 Continuum

2:00 p.m. to 3:15 p.m.          BREAKOUT SESSIONS
A5: Aligning Business Continuity Management and Supplier Risk Management Programs
Dave Prosser, Verizon Wireless
C13: New Threats: Are You Prepared?
Courtney Ring and Andrew Witts, BC in the Cloud by Infinite Blue
C14: Delivering A Crisis Management Exercise That Challenges The C-Suite!
Senad Cehajic, OMERS and Isabelle Primeau, Premier Continuum
C15: A Business Continuity Metrics Toolkit Using Data Visualization to Help Enhance Your BCM Program!
Dr. Bernard A. Jones, St. John’s University
D6: Effective Resilience Builds Customer Confidence
Dave Sarabacha and Mitesh Shetty, Deloitte & Touche LLP
E6: Breaking the Mold – Innovative Perspectives on Leadership
Tracey Rice, Fusion Risk Management; Alice Kaltenmark, BCI USA Chapter; Mitzi Harlor, Marriott International; and Cheyene Marling, BC Management

3:30 p.m. to 4:30 p.m.          BREAKOUT SESSIONS
A6: Practical Steps to Advance Your Active Shooter Response Exercise Program
David Trout, Raytheon
B5: Building Organizational Knowledge – A Unique Way to Empower Enterprises
John Jackson, 4ci Mgmt
C16: Business Continuity Awareness, Increasing Engagement
Robin Loparo, Assurant
C17: Why Promoting Business Continuity Positivity is a Corporate Win!
Frankie Blevins, Markel, and Sherri Flynn, RecoveryPlanner
D7: Hidden Secrets Revealed! By-Products of Table-Top Exercises
Steven Ross, Risk Masters International
E7: A Team of One: Challenges and Advantages
Becky Cohen, BBX Capital


8:30 a.m. to 9:30 a.m.          BREAKOUT SESSIONS
A7: Changing Consumer Preferences Means Changing Operational Models
Cyrus Green, T. Rowe Price
C18: Beware of Whispers in the Night: Why Risk Assessments Provide Limited Value
Geary Sikich, Logical Management Systems, Corp.
C19: Crafting an Effective Business Impact Analysis
Carlo Kelejian, Continuity Innovations
C20: Balancing Data Needs and Time Investment
Richard Smith, Veoci
D8: Enhancing Your ERM: Program Assessment and Maturity
William Hord, Quantivate
E8: Achieve “Top Talent” Status By Honing These Five Traits
Cheyene Marling and Alicia Stevens, BC Management

9:45 a.m. to 11:00 a.m.          BREAKOUT SESSIONS
A8: BusCon Meets CyberSec – A Match Made in Continuity Heaven 
Franklin Fletcher and Doug Sievers, Southern Glazers Wine and Spirits
B6: Investing in Resilience
Alice Kaltenmark and Frank Lady, The BCI, USA Chapter
C21: Crisis Management vs. Crisis Communications
Dianne Stephens and Ashleigh Allison, Globe Life
C22: How GDPR and CCPA May Impact Your BCM Program   
Joe Layman, Cetera Financial Group, and Susan Zielan, CoreLogic
D9: End-to-End Testing
Lisa Casteel and Debbie Mason, Primerica
E9: I Heard it on the Internet! How Professionals Globally Deal Differently with BCM/Resiliency Challenges
Alex Fullick, Stone Road Inc/VoiceAmerica Radio

1:00 p.m. to 2:00 p.m.          BREAKOUT SESSIONS
C23: Charter Your Organization’s Path to the Next Level of Resiliency
Ray Bonilla, Kaiser Permanente
C24: Why You Need More Than A Simple Weather Forecast
Alison Svrcek, Meteorologist StormGeo
C25: Ten Digital Age Crisis Lessons for Everyone
Mike Hatcliffe, Rock Dove Solutions
D10: From Recovery to Availability – The Engaged Matrix Model for Enterprise Resilience
Scott Baldwin, Symantec
E10: The 17 Gaps That Sabotage Your Emergency Plans & Their Impact on Business Continuity
Bo Mitchell, 911 Consulting

2:15 p.m. to 3:15 p.m.          BREAKOUT SESSIONS
A9: The Future of Recovery
Stuart Murray, Jabil
C26: Three Steps Towards Becoming ISO 22301 Compliant
Timothy Woodcome, NQA
C27: Updated Strategies on Developing a BCDR Training Program
Linda Pace, CBCP
C28: The Forgotten Business Continuity Planning Scenario          
Santita Hyman, Assurant, Inc.
D11: Developing KPIs for Organizational Resilience
Vik Bhatia, United Nations

(See Additional Education below for Pre- and Post-Conference Schedule)

Additional Education

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18th Annual Continuity Insights Management Conference

Hyatt Regency Hill Country Resort April 20, 2020 – April 22, 2020

Note: If you are planning to attend the DRII pre-conference courses, hotel rooms at the Hyatt Regency Hill Country San Antonio are sold out for FRIDAY night only (April 17, 2020). Please see list of Nearby Hotels for room availability for FRIDAY night only (April 17, 2020).

Business Continuity Review (BCP 501): Two-Day Course
Saturday and Sunday, April 18-19, 2019, 8:30 p.m. to 5:00 p.m.
An unbelievable amount of information is packed into this newly updated, fast-paced course built for experienced business continuity professionals. If you’re in a hurry to take your career to the next level, Business Continuity Review (BCP 501) is for you. This short, yet highly effective, refresher course will re-acquaint you with the key elements of business continuity and is based on the recently revamped DRI Professional Practices for Business Continuity Management – the most utilized and time-tested standard in the field.
Note: A computer is required for this course. Your courseware will be available through your account profile 7 days prior to the course start date. Please contact DRI at 1-866-542-3744 for all questions.
Registration Fee: $1,750
Presented by DRI International
For more information and to Register:

PRE1: Active Assailant/Workplace Violence Preparedness
Sunday, April 19, 2020, 8:00 a.m. to 12:00 p.m. (half-day course)
As the number and variety of threat incidents facing our workplaces continue to expand, it is imperative to incorporate prevention, response and recovery capabilities in corporate continuity programs.  This four-hour training will cover a range of prevention and preparedness actions. The class will address the threat of domestic violence targeting the workplace and answer your questions on development or revision of a comprehensive workplace violence/active assailant preparedness program including risk assessment, planning, training and exercises.
Registration Fee: $350
Presented by Dave Hunt

PRE2: Learn To Create A Table Top Exercise – An Exercise in Business Continuity/COOP Preparedness!
Sunday, April 19, 2020, 1:30 p.m. to 5:00 p.m. (half-day course)
In this class presented by KETCHConsulting, you will be given four different Table Top scenarios, including the injects, and will learn how to:

  • Create a situation, scenario and injects for your audience, your business, your location and your BCP maturity.
  • Identify operations, decisions and policies that impact the ability of a business unit to execute
  • End the exercise with conclusions and discussions that will change, emphasize, and otherwise affect your business continuity/COOP plan.
  • Conclude with an “after action” report that will lead to effective modifications and improvements to the plans being exercised.

Participants will be given the complete set of injects for four different Tabletops.
Registration Fee: $350
Presented by Dave Hunt

POS1: Association of Continuity Professional (ACP) Summit
Wednesday, April 22, 2020, 2:00 P.M to 4:30 P.M., Summit Session
Wednesday, April 22, 2020, 5:00 P.M to 7:00 P.M., Summit Welcome Reception
Thursday, April 23, 2020, 9:00 A.M to 4:00 P.M., Summit Sessions
Friday, April 24, 2020, 8:00 A.M. to 4:00 P.M., ACP National Board Meeting (invitation only)
Registration Fee: $195 (Note: Attendees registering for BOTH the Continuity Insights Management Conference AND the ACP Summit receive a $200 discount off of their total registration fee. Other discounts cannot be combined.) Use registration code: “summit” to register for both the Continuity Insights Management Conference AND the ACP Summit.

Note: Those attending the ACP Summit ONLY and NOT the Continuity Insights Management Conference must register directly with the ACP at: or by calling 800-445-4227.  To book your hotel room for the ACP Summit only, CLICK HERE.


Friday, April 24, 2020, 8:00 A.M. to 4:00 P.M., ACP National Board Meeting (Invitation Only)

POS2 : COR: Organizational Resilience Behaviors and Structure – What do you need to know to increase the resilience of your organization?
Thursday and Friday, April 23-24, 2020, 8:30 p.m. to 4:30 p.m.

Attend ICOR’s Certified Organizational Resilience two-day Course and learn how to increase the resilience of your organization. With a focus on Organizational Behavior and Infrastructure, you will gain valuable insight into the importance of the following competency areas:

  • 1 Leadership Qualities for Resilient Organizations
  • 2 Culture & Its Impact on an Organization’s Resilience
  • 3 Knowledge Management
  • 4 Agile Change Management
  • 5 Agile Project Management
  • 6 Structure & Design
  • 7 The Agile Workplace
  • 8 Facility Management
  • 9 The Resilient Workforce
  • 10 Agile Finance

This course is intended for those responsible for increasing the resilience of the organization and for managing risk throughout the organization. This course includes 2 of the 5 clusters (10 of the 25 competencies) offered as part of ICOR’s Certified Organizational Resilience Certification series that provide you with the knowledge of how to build more resilient organizations. ICOR’s organizational resilience competency-based certification program identifies and evaluates what it takes to be a leader in organizational resilience—across the globe; and across all career levels, job roles, and job functions. To earn certification as a Certified Organizational Resilience Manager, Professional, or Executive requires completion of additional competency courses.  See the ICOR website to learn more: Fee:  $1,295.00 USD
Includes course book, instruction, and 10 competency (COR 1-10) exams
Each competency area has one 30-minute online exam to be completed outside the course schedule.
Presented by ICOR.
For more information regarding this course contact ICOR at: [email protected]
Phone: 1-866-765-8321 or +1-630-705-0910

POS3: The BCI Business Impact Analysis Course
Thursday, April 23, 20208:00 a.m. to 5:00 p.m.
This course is designed to provide participants with one day focused entirely on how a BIA is carried out in an organization. It combines a presentation on the theory and current good practice on doing a BIA with a real-life application of this theory. It is delivered by an expert facilitator to share hints, tips and lessons learned on the BIA process. Actual BIA client results will be reviewed (e.g. surveys, reports, etc.). You will have the opportunity to take part in a facilitated practical session to carry out a BIA using a case study with example questionnaires and templates to take away. This course is for those BC professionals who are responsible for carrying out a BIA at a Strategic, Tactical or Operational level within their organizations, and for those who require a better understanding of this essential part of the BCM Lifecycle.
Registration Fee: $695
Presented by Ted Brown

POS4: Adaptive Business Continuity Foundations: Training and Certification Class
Thursday and Friday, April 23 and 24, 2020, 9:00 a.m. to 5:00 p.m.
Alaska Airlines. Brinks. Mary Kay. Sky Media. These and many other organizations are shifting away from standards-based BC practices to embrace the Adaptive BC approach. You may have heard about Adaptive BC and even read the book, but why does Adaptive BC work and how do you put into practice?

Join us for a two-day training and certification course. Using case studies, hands-on tools, breakout discussions, exercises, templates, and feedback, you will learn the foundations of Adaptive BC before you know it. The instructors will provide interactive and engaging instruction – we promise this will not be like other BC class you’ve taken before! And, as evaluation takes place organically during the course, there is no final exam required.
High-level Course Outline:

  • Part one: Start with Why – Past, problems, principles, and the promise of improvement
  • Part two: Theory – Research and models that (finally!) ground our discipline
  • Part three: Practice – Concrete steps to execute
  • Part four: Case Study – Designing (or transitioning) to an Adaptive BC program
  • Part five: End with Who – Who YOU need to be for future success

With full participation in the course and in-class evaluations, you will earn the Adaptive BC Foundations™ (cABCF) certification.
Registration Fee: $1,750 (course book, materials, and certification costs included)
Presented by: Dr. David Lindstedt and Mark Armour

Special Events

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18th Annual Continuity Insights Management Conference

Hyatt Regency Hill Country Resort April 20, 2020 – April 22, 2020

Join us on Tuesday Night, April 21, 2020 for FIESTA
Sponsored by INFINITE BLUE
Welcome to the INFINITE FIESTA, a San Antonio celebration complete with a live mariachi band, games, prizes, pinata-making competition, photo booth, caricature artists, food and drink, and much more. Join your colleagues from 6:00 p.m. t0 9:00 p.m. at the Luckenbach Pavilion, conveniently located on property at the Hyatt Regency Hill Country Resort.



Continuity Cares Canceled

Regrettably due to unforeseen logistical issues with our partners, the Continuity Cares project scheduled for Saturday, April 18, 2020, at the Hyatt Regency Hill Country, has been canceled. Each year dozens of volunteer have worked tirelessly on tasks ranging from drywalling to food banks to community gardens to building bunk beds for children in need. We fully expect to resume the legacy of Continuity Cares at the 2021 Continuity Insights Management Conference.


The BCI Americas Awards Presentation Returns to Continuity Insights for 2020
Enter the BCI Americas Awards. The BCI Americas Awards recognize the outstanding contributions of Business Continuity, Risk and Resilience professionals living in the Americas and organizations operating in the region. There are 10 Awards to enter, including the new Resilience Collaboration Award and the updated Industry Contributor Award. Get your name up in lights and get the recognition you/your organization deserve. Entries open on December 30th and winners will be announced at the Sunday networking event, April 19, 2010, at the Continuity Insights Management Conference. For more information visit: 

Travel Information

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18th Annual Continuity Insights Management Conference

Hyatt Regency Hill Country Resort April 20, 2020 – April 22, 2020

Hyatt Regency Hill Country Resort and Spa is just minutes from downtown San Antonio, tucked away in the Hill Country, offering guests a rustic retreat with exceptional resort amenities. Hyatt Hill Country provides a memorable experience that combines the rich history of a family ranch with authentic Texas hospitality, and the comfort and charm of a country ranch house.

Continuity Insights has arranged for hotel accommodations at the Hyatt Regency at the conference rate of $219.00 for a standard king room. Please note that the regular $35.00 per night resort fee will also be waived during your stay. To make your reservation directly at the Hyatt Regency, CLICK HERE.

If you need additional assistance, please contact the Hyatt at 877-803-7534. Warning: Please ignore any attempts by unsolicited telemarketers claiming to work on behalf of Continuity Insights to reserve your hotel room. The hospitality industry has seen an increase in activity by these “hotel reservation pirates” who purport to secure the best rates possible. The only way to ensure the security of your credit information is to use the above approved reservation link.

Hyatt Regency Hill Country Golf Activities

  • 18-Hole Golf Course
  • Par 3 Golf Course
  • Frisbee Golf
  • Golf Skills Contests
  • Putt Putt Event: Glow in the Dark
  • Golf Clinic
  • Golf Simulator
  • Night Golf

Hyatt Regency Hill Country Spa

  • Massage or Facial, Mani/Pedi Combo
  • Yoga/Meditation/Fitness/Zumba Class
  • Blend Bar
  • Day Pass

Hyatt Regency Hill Country Recreation

  • Volleyball/Ping Pong/Tailgate Games
  • Cabana Rentals
  • Zoomagination

While in San Antonio, please make time to enjoy the many other experiences that the city has to offer.


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18th Annual Continuity Insights Management Conference

Hyatt Regency Hill Country Resort April 20, 2020 – April 22, 2020

Interested in exhibiting at the 2020 Continuity Insights Management Conference. Contact Robert Nakao at [email protected] or 267-980-6151.



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