issue management Archives

When should the CEO NOT appear on television?

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2024423Views 0Likes 0Comments

Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.

How an avoidable mistake derailed a crisis response

Books, Crisis Management, Crisis Management and Crisis CommunicationMarch 2, 20231KViews 0Likes 0Comments

When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.

Never underestimate the crippling cost of a crisis

Books, Crisis ManagementDecember 6, 2022975Views 0Likes 0Comments

With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.

Uber's secret plan exposed and Tony Jaques covers what to do if your secret plan goes front page news

What do you do when your “secret plan” becomes front-page news?

Crisis Management, Crisis Management and Crisis CommunicationOctober 24, 2022780Views 0Likes 0Comments

Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.

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WEBINAR: How to Manage Legal and Communication Advice in a Crisis – And Do the Right Thing

Crisis Management, Crisis Management and Crisis CommunicationSeptember 21, 2020914Views 0Likes 0Comments

WATCH THIS EXCLUSIVE WEBCAST WITH ONE OF THE WORLD'S FEW THOUGHT LEADERS ON CRISIS MANAGEMENT, DR TONY JAQUES Learning from the best: I have just had the privilege of hosting an exclusive webcast with one of the few genuine thought leaders on crisis management and issue management, Dr Tony Jaques, of Melbourne, Australia. The participants were an…