Survey: Lack of Understanding by Business Executives of the Value of Disaster Recovery and Business Continuity to Organizational Success
There is a significant disconnect between information technology (IT) and business executives when it comes to disaster recovery preparedness, according to the results of a new State of Disaster Recovery survey. While both sets of executives share same views on the importance of information availability to the business, survey data reveal a split in how to achieve the goal of minimizing downtime when an unplanned IT outage occurs.
In the survey commissioned by SunGard Availability Services and conducted by Harris Interactive(R), both IT and business decision-makers say information availability is important to the success of their business (83 percent of IT, 78 percent of business). However, fewer than half of business executives say disaster recovery and business continuity are important to business success compared with a large majority of IT executives (74 percent of IT, 49 percent of business).
“The survey shows IT and business decision-makers really want the same things — to avoid lost productivity and negative impact on customer satisfaction that can result from unplanned outages,” said Patrick Doherty, executive vice president and chief marketing officer at SunGard Availability Services. “But there is a meaningful gap between these groups on how to achieve that goal. It is largely because the business is not connecting the requirement to keep core IT systems and applications available with overall company success. IT systems are still viewed as a ‘black box’ to many business executives, especially when it comes to the dependency between systems that impact overall availability.”