Re: Disaster Recovery for call centre operators

Posted by Alex Middleton (210.80.155.36) on April 28, 2004 at 19:14:37:

In Reply to: Disaster Recovery for call centre operators posted by Paul Skeldon on April 22, 2003 at 10:12:29:

Hi Paul,
I'm looking into DR for call centres at the moment and wondered if you found anything last year that might be applicable.
THanks,
Alex.

: I am a journalist based in London and I am doing a piece about disaster recovery for a call centre managers' magazine... what are the key things that need to be taking in to account when planning for seemless customer service should catastrophe hit your centre. Does anyone out there in the forum have any stories of how their call centre was blown up/put out of action and what disaster recovery/business continuity processes they had in place and how well they worked?

: Many thanks

: Paul Skeldon

Follow Ups:

Post a Followup

Name:
E-Mail:

Subject: Re: Re: Disaster Recovery for call centre operators

Comments:
: Hi Paul, : I'm looking into DR for call centres at the moment and wondered if you found anything last year that might be applicable. : THanks, : Alex. : : I am a journalist based in London and I am doing a piece about disaster recovery for a call centre managers' magazine... what are the key things that need to be taking in to account when planning for seemless customer service should catastrophe hit your centre. Does anyone out there in the forum have any stories of how their call centre was blown up/put out of action and what disaster recovery/business continuity processes they had in place and how well they worked? : : Many thanks : : Paul Skeldon

Enter these letters (required):

Optional Link URL:
Link Title:
Optional Image URL:

[ Follow Ups ] [ Post Followup ] [ Rothstein Associates Inc. Disaster Recovery Forum ] [ FAQ ]

"Keep Me Posted"

Business Survival Newsletter

Rothstein Associates, Inc. is a BBB Accredited Business. Click for the BBB Business Review of this Financial Planning Consultants in Brookfield CT

E-mail Rothstein Associates Inc.