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SLA Framework for IT and Technology
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Service Level Agreement Framework for IT
and Technology on CD-ROM, by Andrew
Hiles. 2008 - 12th Edition.
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SL602
$375.00 |
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SLA Framework IT & Technology COMBO
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Service Level Agreement Framework on
CD-ROM for IT and Technology 12th
edition PLUS Complete Guide to IT Service
Level Agreements - SAVE $54.00!
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SL602A
$450.00 |
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SLA Framework for Business Services CD
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Service Level Agreements: A Framework for
Business Services, by Andrew Hiles.
CD-ROM.
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SL603
$375.00 |
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Root Cause Analysis Handbook (ABS Group)
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Root Cause Analysis Handbook: A Guide to
Effective Incident Investigation, by ABS
Group, Inc. . Includes CD + Root Cause
Map. 2008 3rd Edition, 300 pages.
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SL388
$129.00 |
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SLA Framework Business Services COMBO
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Service Level Agreement Framework
CD-ROM for Business Services PLUS
Service Level Agreements Guide for
Supply and Support Services SAVE $50!!
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SL603A
$450.00 |
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Guide To IT Service Level Agreements
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THE COMPLETE GUIDE TO I.T. SERVICE
LEVEL AGREEMENTS: Aligning IT Service
to Business Needs, by Andrew Hiles (2002,
Third Edition)
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SL595
$129.00 |
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Software Metrics, by Paul Goodman
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SOFTWARE METRICS: Best Practices for
Successful IT Management, by Paul Goodman.
2004, 264 pages.
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SL735
$69.00 |
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E-Business Service Level Agreements
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Strategies for Service Providers, E-Commerce
and Outsourcing, by Andrew Hiles. 2002, 177
pages.
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SL590
$65.00 |
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Service Level Agreements
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Service Level Agreements: Winning A
Competitive Edge for Support & Supply
Services, By Andrew Hiles. 2000.
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SL450
$99.00 |
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Creating A Customer-Focused Help Desk
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How to Win and Keep Your Customers, By
Andrew Hiles & Yvonne Gunn. 2000.
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SL451
$59.00 |
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Customer-Focused Help Desk COMBO OFFER
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How to Win and Keep Your Customers, By
Andrew Hiles & Yvonne Gunn - PLUS
HELP DESK FRAMEWORK CD-ROM
COMBO OFFER
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SL451PROM
$109.00 |
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Help Desk Framework CD-ROM
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Help Desk Framework: How to Win and
Keep Your Customers, by Andrew Hiles &
Yvonne Gunn. 2008, CD-ROM. ISBN
#1-931332-46-0.
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SL490
$59.00 |
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Managing Svc Level Quality Networks
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Managing Service Level Quality Across
Wireless & Fixed Networks, by Peter
Massam.
2002, 216 pages
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SL669
$120.00 |
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Service Level Agreements:(Video on CD)
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Service Level Agreements: Negotiating a
2000, Win-Win Deal, by WatchIT. CD
(order #SL555-CD, $350.00) or Video
(SL555-VHS, $255.00). Special Order Item.
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SL555-CD
$350.00 |
![[To Item Page]](tn010015.jpg)
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Service Level Agreements:(VHS Video)
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Service Level Agreements: Negotiating a
Win-Win Deal, by WatchIT. 2000, CD
(order #SL555-CD, $350.00) or Video
(SL555-VHS, $255.00). Special Order Item.
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SL555-VHS
$255.00 |
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Design for Reliability (Crowe, Feinberg)
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Edited by Dana Crowe, & Alec Feinberg.
2001, 256 pages. Special Order.
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SL591
$170.00 |
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Call Center Disaster Recovery Plan SW
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CC/DRP Call Center Disaster Recovery
Plan, by Paul F. Kirvan. 1999, Version 2.0
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SL318
$295.00 |
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Help Desk Disaster Recovery Plan -Kirvan
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Help Desk Disaster Recovery Plan
Development Software by Paul F. Kirvan (word
processing format on CD-ROM). 1999
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SL317
$295.00 |
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QOS: Measurement/Eval Telecomm QOS
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QOS: Measurement and Evaluation of
Telecommunications Quality of Service, by
William C. Hardy. 2002, 230 pages.
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SL654
$110.00 |
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Root Cause Analysis (Latino)
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... Improving Performance for Bottom-Line
Results, by Kenneth Latino & Robert J
Latino.
2002, 245 pages.
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SL660
$95.00 |
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Service Level Mgmt Enterprise Networks
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Service Level Management for Enterprise
Networks, by Lundy Lewis. 1999, 307 pgs.
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SL438
$89.00 |
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SLAs for ASP
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How to Prepare Service Level Agreements
for Application Service Provisioning, by
Management Advisory Services Consulting.
Special Order Item.
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SL449
$365.00 |
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Ensuring Uninterrupted Uptime
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by Kenneth G. Brill
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SL111
$35.00 |
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Reliability Management: An Overview
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by EQE International
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SL461
$67.50 |
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Call Center Continuity Planning (Rowan)
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Call Center Continuity Planning, by Jim
Rowan & Sharon Rowan. 1999, 421 pages
PLUS CD-ROM. Special Order.
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SL349
$435.00 |
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