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SLA Framework for IT and Technology
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Service Level Agreement Framework for IT
and Technology on CD-ROM, by Andrew
Hiles. 2008 - 12th Edition. NEW, LOWER
PRICE!
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SL602
$249.00 |
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SLA Framework for Business Services CD
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Service Level Agreements: A Framework for
Business Services, by Andrew Hiles.
CD-ROM. NEW, LOWER PRICE!
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SL603
$249.00 |
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Root Cause Analysis Handbook (ABS Group)
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Root Cause Analysis Handbook: A Guide to
Effective Incident Investigation, by ABS
Group, Inc. . Includes CD + Root Cause
Map. 2008 3rd Edition, 300 pages.
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SL388
$129.00 |
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Guide To IT Service Level Agreements
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THE COMPLETE GUIDE TO I.T. SERVICE
LEVEL AGREEMENTS: Aligning IT Service
to Business Needs, by Andrew Hiles (2002,
Third Edition) NEW PRICE - SAVE $50.00!
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SL595
$79.00 |
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Software Metrics, by Paul Goodman
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SOFTWARE METRICS: Best Practices for
Successful IT Management, by Paul
Goodman. 2004, 264 pages. NEW,
LOWER PRICE!
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SL735
$39.00 |
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E-Business Service Level Agreements
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Strategies for Service Providers,
E-Commerce and Outsourcing, by Andrew
Hiles. 2002, 177 pages. NEW, LOWER
PRICE!
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SL590
$39.00 |
![[To Item Page]](tn010007.jpg)
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Service Level Agreements
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Service Level Agreements: Winning A
Competitive Edge for Support & Supply
Services, By Andrew Hiles. 2000. NEW,
LOWER PRICE!
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SL450
$59.00 |
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Creating A Customer-Focused Help Desk
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How to Win and Keep Your Customers, By
Andrew Hiles & Yvonne Gunn. 2000. NEW,
LOWER PRICE!
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SL451
$39.00 |
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Help Desk Framework CD-ROM
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Help Desk Framework: How to Win and
Keep Your Customers, by Andrew Hiles &
Yvonne Gunn. 2008, CD-ROM. ISBN
#1-931332-46-0.
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SL490
$59.00 |
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Service Level Agreements:(Video on CD)
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Service Level Agreements: Negotiating a
2000, Win-Win Deal, by WatchIT. CD
(order #SL555-CD, $350.00) or Video
(SL555-VHS, $255.00). Special Order Item.
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SL555-CD
$350.00 |
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Design for Reliability (Crowe, Feinberg)
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Edited by Dana Crowe, & Alec Feinberg.
2001, 256 pages. Special Order.
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SL591
$177.00 |
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Service Level Mgmt Enterprise Networks
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Service Level Management for Enterprise
Networks, by Lundy Lewis. 1999, 307 pgs.
HALF PRICE SALE!
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SL438
$50.00 |
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SLAs for ASP
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How to Prepare Service Level Agreements
for Application Service Provisioning, by
Management Advisory Services Consulting.
Special Order Item.
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SL449
$365.00 |
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Ensuring Uninterrupted Uptime
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by Kenneth G. Brill. 65% OFF SALE!
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SL111
$12.50 |
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Call Center Continuity Planning (Rowan)
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Call Center Continuity Planning, by Jim
Rowan & Sharon Rowan. 1999, 421 pages
PLUS CD-ROM. Special Order.
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SL349
$460.00 |
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