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Call Centers & Help Desks Links
Call Center OutsourcingWith over 30 years of experience, 24-7 INtouch is a multi-channel call center specialized in inbound call center services, order taking services, email response, live chat, and more!
Call Center, Call Centers in Romania, Romanian Call CentersRomanian Call Centers (Call Center) ready for Business Process Outsourcing (BPO) located in different cities in Romania (Bucharest and others).
IVR Interactive Voice Response and Voice Broadcasting Call CenterManage your own 800 number and emergency message broadcast phone campaigns online. Register for service and download phone lists and message files from the internet plus monitor results with reporting system.
Call Center Solutions and CTI SoftwareEmergency broadcasting solutions and technology. Database Systems provides call center technology products including predictive dialer, IVR service, ACD systems, CRM software, Telephony and CTI phone software, and voice broadcasting systems and service.
Global Response Call Center Outsourcingoutsourced call center services for catalogers, ecommerce, multichannel retailers, insurance providers, government procurement.
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| #1 | Service Level Agreement and SLA Guide - Directory of service level agreement template, guidebook, training, and audit resources. | |
| #2 | Business continuity metrics: How much can you afford to lose? - When developing a disaster recovery plan, companies need to evaluate how fast they can get their businesses running again and how much data they can afford to lose. Bob Cramer, CEO of LiveVault Corp., offers tips on key metrics companies should use to make these decisions. | |
| #3 | A Design Language for Emergency Operations Center Facilities - "Most EOC layouts can be described in terms of a few basic models, each of which has unique implications for the organizational dynamics it supports. These basic layouts are combined and hybridized to yield almost all real-world EOC floorplans." | |
| #4 | IBM's Web Service Level Agreements (WSLA) Project - The Web Service Level Agreement (WSLA) project, developed by IBM, addresses service level management issues within a Web services environment. Issues addressed include SLA specification, creation and monitoring. The project provides: Explicit specifications of servlce level agreements that can be monitored by the service provider, customer and even by a third-party; Ease of SLA creation using template-based authoring tools; and, Distributed monitoring framework for deployment in a single site or across multiple sites by translating SLA data in configuration information for the individual service provider components and third party services to perform the measurement and supervision activities. The WSLA creation and monitoring framework complements various other projects addressing issues on proactive management of a service environment, e.g., provisioning resources, workload management, etc., according to the agreed upon service levels specified via WSLA. | |
| #5 | SLA Savvy: Five Secrets for Making sure you Get the Most from Your Service-Level Agreements. - By JULIE BORT, Network World, 09/27/99. | |
| #6 | MIT Business Continuity Plan - An external release of the MIT Business Continuity Plan. | |
