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Featured Category - NEWEST LINKS!
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| #1 | Service Level Agreement and SLA Guide - Directory of service level agreement template, guidebook, training, and audit resources. | |
| #2 | Business continuity metrics: How much can you afford to lose? - When developing a disaster recovery plan, companies need to evaluate how fast they can get their businesses running again and how much data they can afford to lose. Bob Cramer, CEO of LiveVault Corp., offers tips on key metrics companies should use to make these decisions. | |
| #3 | IBM's Web Service Level Agreements (WSLA) Project - The Web Service Level Agreement (WSLA) project, developed by IBM, addresses service level management issues within a Web services environment. Issues addressed include SLA specification, creation and monitoring. The project provides: Explicit specifications of servlce level agreements that can be monitored by the service provider, customer and even by a third-party; Ease of SLA creation using template-based authoring tools; and, Distributed monitoring framework for deployment in a single site or across multiple sites by translating SLA data in configuration information for the individual service provider components and third party services to perform the measurement and supervision activities. The WSLA creation and monitoring framework complements various other projects addressing issues on proactive management of a service environment, e.g., provisioning resources, workload management, etc., according to the agreed upon service levels specified via WSLA. | |
| #4 | University of Miami Disaster Recovery Plan for Computer Servuces - | |
| #5 | SLA Savvy: Five Secrets for Making sure you Get the Most from Your Service-Level Agreements. - By JULIE BORT, Network World, 09/27/99. | |
| #6 | MIT Business Continuity Plan - An external release of the MIT Business Continuity Plan. | |
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