THE RISK MANAGEMENT AND INSURANCE GUIDEBOOK FOR INDUSTRY By Karen MacWilliam

THE RISK MANAGEMENT AND INSURANCE
GUIDEBOOK FOR INDUSTRY
By Karen MacWilliam

“Written for all business sizes in all sectors and industries, this "how to" book provides
step-by-step instructions for creating and administering a successful risk management
program. It shows both new and veteran risk-managers, safety directors, and other financial
and operational personnel how to identify risks, set up a risk management program, protect
against losses, and maintain adequate insurance coverage for ongoing risk exposures.

“Focusing on the key steps to preparing a risk management program, the author examines
the risk management process, the structure of risk management administration, and the
importance of the loss-identification process. She also uses straightforward language to
explain the rationale and methodology behind obtaining and managing insurance programs
and policies--including identifying necessary coverage, obtaining that coverage, and
choosing
and working with brokers and insurance agencies.

“This hands-on resource includes a detailed Exposure Identification Questionnaire, a sample
Request for Proposals for insurance brokerage services, a sample Broker Service
Agreement, and two glossaries: one specific to risk management issues and one specific to
insurance issues. You will appreciate the list of risk management and insurance
organizations, including contact information for insurance commissioners in all 50 states,
which should be used to obtain current federal and state regulations, current rates and
premiums, and ratings of insurers.

Sample forms, lists, and figures are also included to make the creation and implementation
even easier.

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TABLE OF CONTENTS

Chapter 1: The Risk Management Process
Chapter 2: Risk Management Administration
Chapter 3: Identification of Loss Exposures
Chapter 4: Managing Risks
Chapter 5: Contractual Risk Control
Chapter 6: Insurance Coverages
Chapter 7: Emergency Management Planning
Appendix A: Exposure Identification Questionaire
Appendix B: Request for Proposals from Insurance Brokerage Services
Appendix C: Sample Broker Service Agreement
Appendix D: List of Risk Management and Insurance Organizations
Appendix E: Additional Resources and References

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EXCERPT FROM THE PREFACE

“Risk is an ever-present part of our lives. A plane crash, a computer virus, a large forest fire,
or a dip in the Dow Jones or Nasdaq indices are all daily reminders of risk that appear on
the
front pages of newspapers, on the Internet, and on the evening news.

“This book is intended to give a "view from 30,000 feet" to the reader who has
responsibilities
that include, or a general interest in, corporate risk management. Executives, financial
professionals, risk managers new to the profession, insurance brokers, and insurance
underwriters will find this book a useful guide to creating and administering a successful risk
management and insurance program. For the experienced risk manager, this book serves
as
a refresher of familiar concepts and a quick reference source.

“The book serves as an excellent desk reference and general "how-to" manual by providing
explanatory material with respect to insurance products and risk management concepts.
Rather than attempt to answer all questions, it is intended to assist the reader in identifying
potential risks, setting up a risk management program, and directing readers toward
appropriate risk management and insurance resources.

“Specifically, this book assists the reader in defining and understanding basic risk
management and insurance terminology, concepts, and strategy, including identifying
exposures to loss, preparing underwriting information required by insurance industry service
providers, and establishing and maintaining service provider relationships. Use the
step-by-step methods and references provided in this book to find up-to-the-minute
insurance
information, including current rates and premiums and ratings of insurers.”

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ABOUT THE AUTHOR

“KAREN MACWILLIAM is a self-employed consultant, specializing in risk management and
insurance analysis. She is a native of Vancouver, British Columbia, where she has operated
a successful consulting practice since 1997.

“Karen is a graduate of the University of British Columbia in Vancouver, where she earned a
B.A. in Economics. She holds her Associateship (AIIC) and Fellowship (FIIC) designations
from the Insurance Institute of Canada, and her Canadian Risk Management (CRM) diploma
from the Risk and Insurance Management Society.

“Since 1985, Karen has worked in all facets of the insurance and risk management
sectors-as an insurance underwriter, insurance broker, corporate risk manager, and risk
management consultant. Her employers and clients have included: local, provincial, and
federal governments; public utilities; non profit organizations; retail and hospitality
enterprises; large construction projects; and major insurance brokerage firms. She provides
continuing insurance education to professional associations and private clients, and she has
served as a director, officer, and member of a number of insurance and risk management
industry associations and committees.

“Ms. MacWilliam is a frequent speaker on the topics of risk management and insurance
analysis to local, national, and international audiences, and her opinions have appeared in a
number of national insurance industry publications. She has been an instructor in advanced
insurance and risk management designation programs at Simon Fraser University at
Harbour
Centre in Vancouver since 1992.”

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2001, 204 pages. Order #DR614
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