SLA Service Level Agreements and QoS Quality of Service

Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (2002, Third Edition)

DR595
$129.00

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Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000.

DR450
$99.00

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E-Business Service Level Agreements
Strategies for Service Providers, E-Commerce and Outsourcing, by Andrew Hiles. 2002, 177 pages.

DR590
$65.00

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SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 2008 - 12th Edition.

DR602
$375.00

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SLA Framework IT & Technology COMBO
Service Level Agreement Framework on CD-ROM for IT and Technology 2008 - 12th edition PLUS Complete Guide to IT Service Level Agreements - SAVE $54.00!

DR602A
$450.00

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SLA Framework for Business Services CD
Service Level Agreements: A Framework for Business Services, by Andrew Hiles. CD-ROM.

DR603
$375.00

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SLA Framework Business Services COMBO
Service Level Agreement Framework CD-ROM for Business Services PLUS Service Level Agreements Guide for Supply and Support Services SAVE $50!!

DR603A
$450.00

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Root Cause Analysis COMBO Offer
ROOT CAUSE ANALYSIS HANDBOOK (ABS Group) plus ROOT CAUSE ANALYSIS (Latino): Save $10.00!

DR779
$200.00

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Root Cause Analysis Handbook (ABS Group)
Root Cause Analysis Handbook: A Guide to Effective Incident Investigation, by Risk & Reliability Division, ABS Group, Inc. Root Cause Map. 2005, 215 pages.

DR388
$115.00

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Managing Svc Level Quality Networks
Managing Service Level Quality Across Wireless & Fixed Networks, by Peter Massam. 2002, 216 pages

DR669
$120.00

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Service Level Mgmt Enterprise Networks
Service Level Management for Enterprise Networks, by Lundy Lewis. 1999, 307 pgs.

DR438
$89.00

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Service Level Agreements:(Video on CD)
... Negotiating a Win-Win Deal, by WatchIT. 2000, CD (order #DR555-CD, $350.00) or Video (DR555-VHS, $255.00). Special Order Item.

DR555-CD
$350.00

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Service Level Agreements:(VHS Video)
... Negotiating a Win-Win Deal, by WatchIT. 2000, CD (order #DR555-CD, $350.00) or Video (DR555-VHS, $255.00). Special Order Item.

DR555-VHS
$255.00

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SLAs for ASP
How to Prepare Service Level Agreements for Application Service Provisioning, by Management Advisory Services Consulting. Special Order Item.

DR449
$365.00

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Ensuring Uninterrupted Uptime
by Kenneth G. Brill

DR111
$35.00

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QOS: Measurement/Eval Telecomm QOS
QOS: Measurement and Evaluation of Telecommunications Quality of Service, by William C. Hardy. 2002, 230 pages.

DR654
$110.00

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Root Cause Analysis (Latino)
... Improving Performance for Bottom-Line Results, by Kenneth Latino & Robert J Latino. 2002, 245 pages.

DR660
$95.00

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Customer-Focused Help Desk COMBO OFFER
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn - PLUS HELP DESK FRAMEWORK CD-ROM COMBO OFFER

DR451PROM
$109.00

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Help Desk Framework CD-ROM
Help Desk Framework: How to Win and Keep Your Customers, by Andrew Hiles & Yvonne Gunn. 2008, CD-ROM. ISBN #1-931332-46-0.

DR490
$59.00

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Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000.

DR451
$59.00

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Service Levels, Service Quality

Rothstein Associates Inc.