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Service Levels, Service Quality

[To Item Page] Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (2002, Third Edition)
DR595
$79.00
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[To Item Page] Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000. NEW, LOWER PRICE!
DR450
$59.00
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[To Item Page] E-Business Service Level Agreements
Strategies for Service Providers, E-Commerce and Outsourcing, by Andrew Hiles. 2002, 177 pages. NEW LOWER PRICE!
DR590
$39.00
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[To Item Page] SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 2008 - 12th Edition. NEW, LOWER PRICE!
DR602
$249.00
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[To Item Page] SLA Framework for Business Services CD
Service Level Agreements: A Framework for Business Services, by Andrew Hiles. CD-ROM. NEW, LOWER PRICE!
DR603
$249.00
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[To Item Page] Root Cause Analysis Handbook (ABS Group)
Root Cause Analysis Handbook: A Guide to Effective Incident Investigation, by ABS Group, Inc. . Includes CD + Root Cause Map. 2008 3rd Edition, 300 pages.
DR388
$129.00
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[To Item Page] Service Level Agreements:(Video on CD)
... Negotiating a Win-Win Deal, by WatchIT. 2000, CD (order #DR555-CD, $350.00) or Video (DR555-VHS, $255.00). Special Order Item.
DR555-CD
$350.00
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[To Item Page] Customer-Focused Help Desk COMBO OFFER
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn - PLUS HELP DESK FRAMEWORK CD-ROM COMBO OFFER
DR451PROM
$109.00
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[To Item Page] Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000. NEW LOWER PRICE!
DR451
$39.00
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