SLA Service Level Agreements and QoS Quality of Service

Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (2002, Third Edition)

DR595
$79.00

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Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000. NEW, LOWER PRICE!

DR450
$59.00

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E-Business Service Level Agreements
Strategies for Service Providers, E-Commerce and Outsourcing, by Andrew Hiles. 2002, 177 pages. NEW LOWER PRICE!

DR590
$39.00

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SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 2008 - 12th Edition. NEW, LOWER PRICE!

DR602
$249.00

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SLA Framework for Business Services CD
Service Level Agreements: A Framework for Business Services, by Andrew Hiles. CD-ROM. NEW, LOWER PRICE!

DR603
$249.00

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Root Cause Analysis Handbook (ABS Group)
Root Cause Analysis Handbook: A Guide to Effective Incident Investigation, by ABS Group, Inc. . Includes CD + Root Cause Map. 2008 3rd Edition, 300 pages.

DR388
$129.00

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Service Level Agreements:(Video on CD)
... Negotiating a Win-Win Deal, by WatchIT. 2000, CD (order #DR555-CD, $350.00) or Video (DR555-VHS, $255.00). Special Order Item.

DR555-CD
$350.00

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Customer-Focused Help Desk COMBO OFFER
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn - PLUS HELP DESK FRAMEWORK CD-ROM COMBO OFFER

DR451PROM
$109.00

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Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000. NEW LOWER PRICE!

DR451
$39.00

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Service Levels, Service Quality

Rothstein Associates Inc.