SLA Framework and Management Training

Risk Mgmnt Approach Business Continuity
A Risk Management Approach to Business Continuity: Aligning Business Continuity with Corporate Governance, by David Kaye and Julia Graham. April 2006, 420 pages.

DR778
$95.00

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Principles Practice Business Continuity
Principles and Practice of Business Continuity: Tools and Techniques, by Jim Burtles, KLJ, MMLJ, FBCI (includes CD-ROM) 2007.

DR800
$99.00

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Emotional Terrors in the Workplace
Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line - Emotional

DR771
$29.99

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Business Continuity: Best Practices 2/E
Business Continuity: Best Practices - World-Class Business Continuity Management (2nd Edition) by Andrew Hiles, FBCI. 2004, 290 pages.

DR770
$89.00

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Auditing Business Continuity
... Global Best Practices, by Rolf von Roessing. 2002, 306 pages.

DR601
$89.00

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Crisis Leadership Now (Larry Barton)
Crisis Leadership Now: A Real-world Guide to Preparing for Threats, Disaster, Sabotage, and Scandal, by Laurence Barton, Ph.D.. 2008, 352 pages.

DR826
$40.00

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Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (2002, Third Edition)

DR595
$129.00

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Information Security Policies Made Easy
Version 10. 2005, 700+ pages + CD-ROM., by Charles Cresson Wood, InformationShield. Special Order Item.

DR303
$795.00

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Managing Risks for Corporate Integrity
Managing Risks for Corporate Integrity: How to Survive an Ethical Misconduct Disaster, by Lynn Brewer, Robert Chandler, O. C. Ferrell. 2006, 320 pages.

DR809
$28.00

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Measuring Business Interruption Losses
Measuring Business Interruption Losses and Other Commercial Damages, by Patrick A. Gaughan. 2004, 478 pages.

DR781
$115.00

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Handbook Crisis & Emergency Management
Handbook of Crisis and Emergency Management: Public Administration and Public Policy. Ali Farazmand, Editor, 2001, 814 pages. Special Order Item.

DR799
$200.00

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Sarbanes-Oxley Compliance VIDEO
Sarbanes-Oxley Compliance: Managing Technology Controls, Video on CD ($350; or VHS, $255..00; by WatchIT. 2004, 39 Minutes. Special Order Item.

DR744
$350.00

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Move IT (Friday)
... The Complete Guide to Moving Corporate Data Centers and Offices: The Staff, the Cable and the Machines, by Paul Friday (1998)

DR282
$110.00

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Unforeseen Circumstances (Gutzman)
Strategies & Technologies for Protecting Your Business & Your People in a Less Secure World, by Alexis Gutzman. 2002, 216 pages.

DR637
$25.00

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Continuity Management
Preserving Corporate Knowledge and Continuity When Employees Leave,, by Hamilton Beazley, Jeremiah Boenisch, David Harden. 2002, 269 pages.

DR676
$38.00

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Disaster Recovery Job Descriptions
Disaster Recovery Planning & Management Job Descriptions by Janco. downloadable. Special Order Item.

DR731
$450.00

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Crisis In Organizations VIDEO+BOOK
Video: Crisis Management: (DR157, $135.00); Book: Crisis In Organizations II: (DR158, $60.00); BOOK + VIDEO: Order #DR156, $179.00, save $16.00!

DR156
$179.00

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Crisis In Organizations VIDEO
Video: Crisis Management: (DR157, $135.00); Book: Crisis In Organizations II: (DR158, $60.00); BOOK + VIDEO: Order #DR156, $179.00, save $16.00!

DR157
$135.00

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Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000.

DR450
$99.00

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Manage IT (Kelly)
... Managing the Departmental or Small Business Computer Network, by Mary Kelly (1998)

DR281
$100.00

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Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000.

DR451
$59.00

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Overdrive: Managing Crisis-Filled Times
Overdrive: Managing In Crisis-Filled Times, by Michael Silva and Terry McGann

DR176
$34.00

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Normal Accidents (Perrow)
Normal Accidents: Living With High-Risk Technologies by Charles Perrow

DR-137
$23.25

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Developing an Emergency OperationsCenter
by William Moore, International City/County Management Association. 1998, 16 Pages

DR472
$27.00

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NFPA 1600: Disaster Management
NFPA 1600: Disaster Management: Recommended Practices by National Fire Protection Association; 2007 edition.

DR257
$40.00

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SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 2008 - 12th Edition.

DR602
$375.00

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SLA Framework IT & Technology COMBO
Service Level Agreement Framework on CD-ROM for IT and Technology 2008 - 12th edition PLUS Complete Guide to IT Service Level Agreements - SAVE $54.00!

DR602A
$450.00

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SLA Framework for Business Services CD
Service Level Agreements: A Framework for Business Services, by Andrew Hiles. CD-ROM.

DR603
$375.00

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SLA Framework Business Services COMBO
Service Level Agreement Framework CD-ROM for Business Services PLUS Service Level Agreements Guide for Supply and Support Services SAVE $50!!

DR603A
$450.00

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Disaster Recovery Directory (Print)
2008 PRINT EDITION by Edwards Information. See DR672 for CD-ROM, DR673 for COMBO - Print + CD.

DR119
$189.00

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Disaster Recovery Directory (CD-ROM)
2008 CD-ROM EDITION by Edwards Information. See DR119 for Print

DR672
$189.00

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Disaster Recovery Directory (COMBO)
2008, PRINT + CD-ROM COMBO EDITION by Edwards Information.

DR673
$229.00

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Management Issues

Rothstein Associates Inc.