SLA Framework and Management Training

Risk Mgmnt Approach Business Continuity
A Risk Management Approach to Business Continuity: Aligning Business Continuity with Corporate Governance, by David Kaye and Julia Graham. April 2006, 420 pages.

DR778
$95.00

Qty:

Principles Practice Business Continuity
Principles and Practice of Business Continuity: Tools and Techniques, by Jim Burtles, KLJ, MMLJ, FBCI (includes CD-ROM) 2007.

DR800
$99.00

Qty:

Emotional Terrors in the Workplace
Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line - Emotional

DR771
$29.99

Qty:

Business Continuity: Best Practices 2/E
Business Continuity: Best Practices - World-Class Business Continuity Management (2nd Edition) by Andrew Hiles, FBCI. 2004, 290 pages.

DR770
$89.00

Qty:

Auditing Business Continuity
... Global Best Practices, by Rolf von Roessing. 2002, 306 pages. NEW LOWER PRICE!

DR601
$69.00

Qty:

Crisis Leadership Now (Larry Barton)
Crisis Leadership Now: A Real-world Guide to Preparing for Threats, Disaster, Sabotage, and Scandal, by Laurence Barton, Ph.D.. 2008, 352 pages.

DR826
$40.00

Qty:

Guide To IT Service Level Agreements
THE COMPLETE GUIDE TO I.T. SERVICE LEVEL AGREEMENTS: Aligning IT Service to Business Needs, by Andrew Hiles (2002, Third Edition)

DR595
$79.00

Qty:

Information Security Policies Made Easy
Version 10. 2005, 700+ pages + CD-ROM., by Charles Cresson Wood, InformationShield. Special Order Item.

DR303
$795.00

Qty:

Managing Risks for Corporate Integrity
Managing Risks for Corporate Integrity: How to Survive an Ethical Misconduct Disaster, 2006, 320 pages.

DR809
$33.00

Qty:

Measuring Business Interruption Losses
Measuring Business Interruption Losses and Other Commercial Damages, by Patrick A. Gaughan. 2004, 478 pages.

DR781
$135.00

Qty:

How to do a BIA (DVD + CD)
Understanding Your Business: How to Do a Business Impact Assessment (DVD + CD) by The Business Continuity Institute.

DR843
$60.00

Qty:

Guide to Exercising BC Plans (DVD+CD)
Practice Makes Perfect: Exercising Made Easy: A Comprehensive Guide to Exercising Business Continuity PlansVideo on DVD from The Business Continuity Institute

DR841
$60.00

Qty:

Handbook Crisis & Emergency Management
Handbook of Crisis and Emergency Management: Public Administration and Public Special Order Item.

DR799
$105.00

Qty:

Sarbanes-Oxley Compliance VIDEO
Sarbanes-Oxley Compliance: Managing Technology Controls, Video on CD ($350; or VHS, $255..00; by WatchIT. 2004, 39 Minutes. Special Order Item.

DR744
$350.00

Qty:

Continuity Management
Preserving Corporate Knowledge & Continuity When Employees Leave, by Beazley, Boenisch, Harden. 2002, 269 pages. HALF PRICE SALE!

DR676
$25.00

Qty:

Disaster Recovery Job Descriptions
Disaster Recovery Planning & Management Job Descriptions by Janco. downloadable. Special Order Item.

DR731
$470.00

Qty:

Crisis In Organizations VIDEO
Video: Crisis Management: (DR157, $135.00); Book: Crisis In Organizations II: (DR158, $60.00); BOOK + VIDEO: Order #DR156, $179.00, save $16.00!

DR157
$135.00

Qty:

Service Level Agreements
Service Level Agreements: Winning A Competitive Edge for Support & Supply Services, By Andrew Hiles. 2000. 0-9641648-4-1. NEW, LOWER PRICE!

DR450
$59.00

Qty:

Manage IT (Kelly)
... Managing the Departmental or Small Business Computer Network, by Mary Kelly (1998)

DR281
$100.00

Qty:

Creating A Customer-Focused Help Desk
How to Win and Keep Your Customers, By Andrew Hiles & Yvonne Gunn. 2000. NEW LOWER PRICE!

DR451
$39.00

Qty:

Developing an Emergency OperationsCenter
by William Moore, International City/County Management Association. 1998, 16 Pages

DR472
$27.00

Qty:

SLA Framework for IT and Technology
Service Level Agreement Framework for IT and Technology on CD-ROM, by Andrew Hiles. 2008 - 12th Edition. NEW, LOWER PRICE!

DR602
$249.00

Qty:

SLA Framework for Business Services CD
Service Level Agreements: A Framework for Business Services, by Andrew Hiles. CD-ROM. NEW, LOWER PRICE!

DR603
$249.00

Qty:

Disaster Recovery Directory (Print)
PRINT EDITION by Edwards Information. See DR672 for CD-ROM, DR673 for COMBO - Print + CD.

DR119
$195.00

Qty:

Disaster Recovery Directory (CD-ROM)
CD-ROM EDITION by Edwards Information. See DR119 for Print

DR672
$195.00

Qty:

Disaster Recovery Directory (COMBO)
PRINT + CD-ROM COMBO EDITION by Edwards Information.

DR673
$235.00

Qty:

Management Issues

Rothstein Associates Inc.