In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, Continuity Insights dug a little deeper in an effort to learn more about the industry’s social media strategies, how respondents view the risks associated with social media, and whether sentiment towards social media’s effectiveness has changed.
A new survey published by the Business Continuity Institute (BCI) in association with BSI has revealed that 65% of organizations are extremely concerned or concerned about a cyber attack in 2013.
Claims professionals and risk managers are increasingly seeing the significance of social media in claims investigations and the defense of litigation.
How do you collect critical information in emergency situations? You know something has happened but not sure what. The answer lies in the subject that has been filling the news or occupying your kid’s day; social media.
Social Media, begun as a mode through which individuals could communicate with others, has now evolved to a critical element in emergency and crisis response.
If your organization is already on its social media journey, you may want to think of yourself as a traveler. It can be an exciting time out there on the road, but it can also be a challenging time - especially if unforeseen problems arise and you make mistakes.
While many mistakes can be easily rectified, others can have severe consequences. It is only natural that the following question surfaces as you explore the use of social media in crisis management: What can I do to avoid costly mistakes upon developing and implementing social media strategies that are geared toward improving my organization’s crisis management?
This article attempts to answer your question by highlighting 10 common mistakes made by organizations that are using social media today.
See Social Media and Crisis Management: 10 Common Mistakes, by Gideon F. For-mukwai, MA, CEM for Disaster Recovery Journal.
Every new technology brings with it the capacity to screw things up in an entirely new way. With social media, it’s now become possible to turn what was once a verbal gaffe behind closed doors into a public peccadillo.
So, a parody of a hostage situation and shooting might seem a bit insensitive…
Citizens no longer need a computer to access Twitter and Facebook; social media are available on their iPhones or BlackBerrys.
Risk Communication and Social Media: Tips and best practices for using new tools to communicate effectively
Risk and crisis communicators face pressure to adapt to the changing 21st-century landscape. With new threats like terrorist attacks, biological warfare, and cyber security breaches, critical information and messages must reach broader populations faster and with higher impact than ever before.