Ignoring Social Media Is No Longer An Option


Written by JonnaMayberry on April 9, 2013 in Crisis Management and Crisis Communication, survey.

In 2012, Continuity Insights published its first report into the use of social media as a crisis communications tool. This year, Continuity Insights dug a little deeper in an effort to learn more about the industry’s social media strategies, how respondents view the risks associated with social media, and whether sentiment towards social media’s effectiveness has changed.

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65% of firms fear a cyber attack in 2013 according to BCI research


Written by Phil on February 20, 2013 in Business Continuity, InfoSecurity, survey.

A new survey published by the Business Continuity Institute (BCI) in association with BSI has revealed that 65% of organizations are extremely concerned or concerned about a cyber attack in 2013.

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“Like” It or Not: How Social Media Can Lead to Litigation


Written by Phil on January 10, 2013 in Crisis Management and Crisis Communication.

Claims professionals and risk managers are increasingly seeing the significance of social media in claims investigations and the defense of litigation.

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Advancement of Social Media


Written by drjournal on July 26, 2012 in Business Continuity, Crisis Management and Crisis Communication, disaster preparedness, Emergency Response.

How do you collect critical information in emergency situations? You know something has happened but not sure what. The answer lies in the subject that has been filling the news or occupying your kid’s day; social media.

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Role of Social Media in Crisis Communication


Written by Phil on February 1, 2012 in Crisis Management and Crisis Communication.

Social Media, begun as a mode through which individuals could communicate with others, has now evolved to a critical element in emergency and crisis response.

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Social Media and Crisis Management: 10 Common Mistakes


Written by Phil on January 4, 2012 in Crisis Management and Crisis Communication.

If your organization is already on its social media journey, you may want to think of yourself as a traveler. It can be an exciting time out there on the road, but it can also be a challenging time -  especially if unforeseen problems arise and you make mistakes.

While many mistakes can be easily rectified, others can have severe consequences. It is only natural that the following question surfaces as you explore the use of social media in crisis management: What can I do to avoid costly mistakes upon developing and implementing social media strategies that are geared toward improving my organization’s crisis management?

This article attempts to answer your question by highlighting 10 common mistakes made by organizations that are using social media today.

See Social Media and Crisis Management: 10 Common Mistakes,  by Gideon F. For-mukwai, MA, CEM for Disaster Recovery Journal.

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Social media firestorms: A first responder’s guide


Written by Phil on December 1, 2011 in Crisis Management and Crisis Communication.

Every new technology brings with it the capacity to screw things up in an entirely new way. With social media, it’s now become possible to turn what was once a verbal gaffe behind closed doors into a public peccadillo.

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A Satirical Roast of Social Media


Written by Phil on November 18, 2010 in Crisis Management and Crisis Communication.

So, a parody of a hostage situation and shooting might seem a bit insensitive…

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Social media have become the elephant in the EOC


Written by Phil on November 5, 2010 in Crisis Management and Crisis Communication, Emergency Response.

Citizens no longer need a computer to access Twitter and Facebook; social media are available on their iPhones or BlackBerrys.

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Risk Communication and Social Media: Tips and best practices for using new tools to communicate effectively


Written by Phil on January 20, 2010 in Crisis Management and Crisis Communication.

Risk and crisis communicators face pressure to adapt to the changing 21st-century landscape. With new threats like terrorist attacks, biological warfare, and cyber security breaches, critical information and messages must reach broader populations faster and with higher impact than ever before.

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