Business Continuity/Disaster Recovery Bookstore Bestsellers

NEW BOOK! The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management
Dr. Vali Hawkins Mitchell, a leading authority in the growing field of Emotional Continuity Management, makes a compelling business case that human emotions have a calculable, direct impact on the fiscal bottom line, and gives you powerful, practical tools to manage those costs. More...

NEW! Easy-to-Use Template for Comprehensive Business Continuity Management to Enhance Your Organization's Resilience
Easy-to-use, comprehensive, expert, step-by-step instructions and templates – just what you’re looking for if you need a clear, actionable Business Continuity Plan More...

Emergency Management Exercises: From Response to Recovery Special
Exercises are a mainstay in the field of emergency management and business continuity planning. Although many companies conduct exercises, and the organizers may be emergency response subject matter experts, they do not excel in the discipline of designing and conducting the actual exercise – which means they simply don’t get the best results out of their effort. More...

Facility Emergency Management DVD-based training
Facility Emergency Management is a brand new DVD-based Training Program PLUS a resource CD-ROM intended to help small and medium size organizations create facility action plans and institute emergency procedures in order to protect workers, customers, visitors and the nearby community from the effects of an incident, whether it begins inside or outside the facility. More...

NEW BOOK! Lukaszewski on Crisis Communication: What Your CEO Needs to Know about Reputation Risks and Crisis Management, by Jim Lukaszewski
A Global Grand Master and Pioneer – Who Helped Shape the Modern Discipline of Crisis Communication – Has Distilled a Career’s Worth of Knowledge and Practical Advice… to tell your CEO and advisers what they must do to preserve, protect, defend, and recover their brands, reputations, even careers. More...

NEW BOOK: Hiles on Business Continuity: Global Best Practices (Third Edition) by Thought Leader Andrew Hiles.
Confidently create your BCP from scratch – or improve the one you have – aided by Hiles’ wide-ranging perspective, including case studies, global standards, and hard-won insights into what works and why. More...

The Amazon Outage in Perspective: Failure Is Inevitable, So Manage Risk

Written by Phil on January 21, 2013 in Disaster Recovery, Risk Management.

The most recent Amazon Web Services outage left customers (and rival cloud providers) blaming Amazon. Instead, CIO.com columnist Bernard Golden says, everyone needs to accept that cloud computing is not immune to failure. Fortunately, a key advantage of the cloud – cheap, easy redundancy – will help mitigate the risk of an outage.

Continue reading The Amazon Outage in Perspective: Failure Is Inevitable, So Manage Risk

Tags: Amazon, Amazon Web Services, AWS, cloud computing, EBS, Elastic Block Storage, failover, redundancy, service level agreements, SLAs, web services

The 411 on IT Service-Level Agreements (SLAs)

Written by Phil on January 28, 2011 in Business Continuity.

It used to be that many managed service providers—especially those targeting SMBs—were reluctant to present clients with IT service-level agreements (SLAs).

Continue reading The 411 on IT Service-Level Agreements (SLAs)

Tags: managed service providers, MSPs, service level agreements, SLAs

Meet RTOs & RPOs: Establish Reasonable Expectations & Plan For The Future

Written by Phil on August 18, 2010 in Disaster Recovery, Service Level Agreements (SLAs).

The smartest way to think about disaster is in terms of when, not if. The object of the game is to mitigate risk as much as is feasible, hope for the best, and prepare for the worst.

Continue reading Meet RTOs & RPOs: Establish Reasonable Expectations & Plan For The Future

Tags: I.T. DIsaster Recovery, recovery point objectives, recovery time objectives, RPO, RPOs, RTO, RTOs, service level agreements, sla, SLAs

Establishing Baselines for Disaster Recovery

Written by Phil on December 8, 2009 in Disaster Recovery.

Establishing baselines is essential when it comes to assessing risk, managing disaster recovery, stopping loss, and so forth, no matter how big the database or how critical the application.

When formulating a disaster recovery plan, no matter that you are starting from scratch or taking over from another DBA, it is critical to fully understand the business plan and the application’s need for availability and service level. You thus need to establish the tolerance level for your enterprise or service to be without access to data and databases for a given time. In other words, how long do you have after a database goes offline, before the business begins to suffer serious harm? Many database or online transaction processing (OLTP) system clients do not understand their needs, so establishing a baseline is one of the most important exercises in a data center.

See Establishing Baselines for Disaster Recovery.

Tags: baselines, Disaster Recovery, I.T. DIsaster Recovery, SLAs

At Your Service: Putting Service Level Agreements to Work for You

Written by Phil on December 1, 2009 in Service Level Agreements (SLAs).

As budgets tighten, companies are under increased pressure to not only make smart investments but also put safeguards in place to make sure those investments pay off. Managed network services is one area where many companies are investing.

Continue reading At Your Service: Putting Service Level Agreements to Work for You

Tags: managed network services, service level agreements, SLAs

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