MIT Professional Education announces its course: Crisis Management and Business Continuity at the MIT campus in Cambridge Massachusetts on July 23 – 27, 2012.

Continue reading MIT Professional Education announces its course: Crisis Management and Business Continuity, July, 2012

Tags: Business Continuity, course, crisis management, education seminar, MIT

With the Eurozone crisis threatening to bring the world into another global recession, Gartner is advising CIOs to be on guard as the responsibility to ensure business continuity is in their hands.

Continue reading Gartner to CIOs: Weigh on Euro crisis

Tags: CIO, crisis management, Euro, gartner

If your organization is already on its social media journey, you may want to think of yourself as a traveler. It can be an exciting time out there on the road, but it can also be a challenging time -  especially if unforeseen problems arise and you make mistakes.

While many mistakes can be easily rectified, others can have severe consequences. It is only natural that the following question surfaces as you explore the use of social media in crisis management: What can I do to avoid costly mistakes upon developing and implementing social media strategies that are geared toward improving my organization’s crisis management?

This article attempts to answer your question by highlighting 10 common mistakes made by organizations that are using social media today.

See Social Media and Crisis Management: 10 Common Mistakes,  by Gideon F. For-mukwai, MA, CEM for Disaster Recovery Journal.

Tags: crisis management, social media

NEW BOOK!

Emergency Management Exercises:

From Response to Recovery

Everything you need to know to design a great exercise!

by Regina Phelps, RN BSN MPA CEM

Get your copy of this brand new book today – and see below for a special offer!

Exercises are a mainstay in the field of emergency management and business continuity planning. Although many companies conduct exercises, and the organizers may be emergency response subject matter experts, they do not excel in the discipline of designing and conducting the actual exercise – which means they simply don’t get the best results out of their effort.

This thoughtful, new book starts with a “silly little question:” Why are we doing this? What seems like a simple query is actually one of the keys to get the most out of every exercise you design.

This text peels back the design process with the goal of creating the best exercise experience possible. Whether you are developing a simple tabletop exercises or working on a full-scale extravaganza that resembles a Hollywood movie, this book will provide you with gems of wisdom that will make your next exercise sizzle. An internationally recognized expert in exercise design, Regina Phelps shares many of her secrets to ensure your exercise success.

2011, 233 pages. $79.95.

======================================================

CONTENTS

1. Why conduct emergency management exercises?
2. The six types of exercises
3. The design team: your secret weapon in exercise design
4. Your roadmap – the exercise plan
5. The real story: the development of the exercise narrative
6. The drivers – exercise injects
7. Where the magic is created – the design team
8. Make your exercise sizzle – audio-visual tools
9. Supporting documents to make it all work – additional background exercise documents
10. Bringing it all together – the exercise team
11. Finally – the big day arrives: managing the exercise day
12. How to conduct an orientation exercise
13. How to conduct a tabletop exercise
14. Creating reality: how to conduct a functional exercise
15. Preparing the after-action report and exercise follow-up
16. Developing an annual or multi-year exercise and training calendar
17. Exercise design resource list
18. Glossary

Regina Phelps RN BSN MPA CEM is an internationally recognized expert in the field of emergency management and continuity planning. Since 1982, she has provided consultation and speaking services to clients on four continents. She is founder of Emergency Management & Safety Solutions, a consulting company specializing in emergency management, continuity planning and safety. Ms. Phelps has extensive exercise design experience. She designs between 100 and 150 exercises per year.

SPECIAL OFFER!

Receive a copy of the classic book, DISASTER RECOVERY TESTING: EXERCISING YOUR CONTINGENCY PLAN for Half Price – only $24.98 – with prepaid purchase of Emergency Management Exercises!

Tags: 978-0-9831143-0-7, 9780983114307, crisis management, emergency management, Emergency Management Exercises, exercise, Regina Phelps, Risk Management, Testing

If you don’t know James Lukaszewski, that’s probably just as well for you and your company.

If you do, then you understand why he’s regarded as one of the “experts to call when all hell breaks loose.” And why he’s held in Yoda-like esteem for his wise, concise, positive approach to guiding clients through their worst internal and external problems.

Continue reading Jim Lukaszewski: He’ll manage crises but prefers to avert them

Tags: crisis communication, crisis management, Lukaszewski

NEW BOOK!

Emergency Management Exercises:

From Response to Recovery

Everything you need to know to design a great exercise!

by Regina Phelps, RN BSN MPA CEM

Get your copy of this brand new book today – and see below for a special offer!

Exercises are a mainstay in the field of emergency management and business continuity planning. Although many companies conduct exercises, and the organizers may be emergency response subject matter experts, they do not excel in the discipline of designing and conducting the actual exercise – which means they simply don’t get the best results out of their effort.

This thoughtful, new book starts with a “silly little question:” Why are we doing this? What seems like a simple query is actually one of the keys to get the most out of every exercise you design.

This text peels back the design process with the goal of creating the best exercise experience possible. Whether you are developing a simple tabletop exercises or working on a full-scale extravaganza that resembles a Hollywood movie, this book will provide you with gems of wisdom that will make your next exercise sizzle. An internationally recognized expert in exercise design, Regina Phelps shares many of her secrets to ensure your exercise success.

2011, 233 pages. $79.95.

To order (click through the title of this email to access our secure ordering system from your web browser):

======================================================

CONTENTS

1. Why conduct emergency management exercises?
2. The six types of exercises
3. The design team: your secret weapon in exercise design
4. Your roadmap – the exercise plan
5. The real story: the development of the exercise narrative
6. The drivers – exercise injects
7. Where the magic is created – the design team
8. Make your exercise sizzle – audio-visual tools
9. Supporting documents to make it all work – additional background exercise documents
10. Bringing it all together – the exercise team
11. Finally – the big day arrives: managing the exercise day
12. How to conduct an orientation exercise
13. How to conduct a tabletop exercise
14. Creating reality: how to conduct a functional exercise
15. Preparing the after-action report and exercise follow-up
16. Developing an annual or multi-year exercise and training calendar
17. Exercise design resource list
18. Glossary

Regina Phelps RN BSN MPA CEM is an internationally recognized expert in the field of emergency management and continuity planning. Since 1982, she has provided consultation and speaking services to clients on four continents. She is founder of Emergency Management & Safety Solutions, a consulting company specializing in emergency management, continuity planning and safety. Ms. Phelps has extensive exercise design experience. She designs between 100 and 150 exercises per year.

SPECIAL OFFER!

Receive a copy of the classic book, DISASTER RECOVERY TESTING: EXERCISING YOUR CONTINGENCY PLAN for Half Price – only $24.98 – with prepaid purchase of Emergency Management Exercises!

Tags: crisis management, emergency management, Emergency Management Exercises, exercise, Regina Phelps, Risk Management, Testing

NEW BOOK!

Emergency Management Exercises:

From Response to Recovery

Everything you need to know to design a great exercise!

by Regina Phelps, RN BSN MPA CEM

Get your copy of this brand new book today – and see below for a special offer!

Exercises are a mainstay in the field of emergency management and business continuity planning. Although many companies conduct exercises, and the organizers may be emergency response subject matter experts, they do not excel in the discipline of designing and conducting the actual exercise – which means they simply don’t get the best results out of their effort.

This thoughtful, new book starts with a “silly little question:” Why are we doing this? What seems like a simple query is actually one of the keys to get the most out of every exercise you design.

This text peels back the design process with the goal of creating the best exercise experience possible. Whether you are developing a simple tabletop exercises or working on a full-scale extravaganza that resembles a Hollywood movie, this book will provide you with gems of wisdom that will make your next exercise sizzle. An internationally recognized expert in exercise design, Regina Phelps shares many of her secrets to ensure your exercise success.

2011, 233 pages. $79.95.

To order (click through the title of this email to access our secure ordering system from your web browser):

======================================================

CONTENTS

1. Why conduct emergency management exercises?
2. The six types of exercises
3. The design team: your secret weapon in exercise design
4. Your roadmap – the exercise plan
5. The real story: the development of the exercise narrative
6. The drivers – exercise injects
7. Where the magic is created – the design team
8. Make your exercise sizzle – audio-visual tools
9. Supporting documents to make it all work – additional background exercise documents
10. Bringing it all together – the exercise team
11. Finally – the big day arrives: managing the exercise day
12. How to conduct an orientation exercise
13. How to conduct a tabletop exercise
14. Creating reality: how to conduct a functional exercise
15. Preparing the after-action report and exercise follow-up
16. Developing an annual or multi-year exercise and training calendar
17. Exercise design resource list
18. Glossary

Regina Phelps RN BSN MPA CEM is an internationally recognized expert in the field of emergency management and continuity planning. Since 1982, she has provided consultation and speaking services to clients on four continents. She is founder of Emergency Management & Safety Solutions, a consulting company specializing in emergency management, continuity planning and safety. Ms. Phelps has extensive exercise design experience. She designs between 100 and 150 exercises per year.

SPECIAL OFFER!

Receive a copy of the classic book, DISASTER RECOVERY TESTING: EXERCISING YOUR CONTINGENCY PLAN for Half Price – only $24.98 – with prepaid purchase of Emergency Management Exercises!

Tags: crisis management, emergency management, Emergency Management Exercises, exercise, Regina Phelps, Risk Management, Testing

What is the objective in any crisis?

It is to maintain company credibility and reputation, and create the perception that as an organisation you are doing everything humanely to act in the positive regard to all stakeholders.

Continue reading Why You Should Plan for Crises Before They Happen, by Deon Binnemann

Tags: crisis communication, crisis management, Deon Binnemann, reputation management

Attend Jim Lukaszewski’s School for Strategists in New York City, November 18 and 19, 2010: How to Think and Advise Management Strategically During Tough Situations and Crises.

Continue reading Advanced Crisis Communication Management Strategy Seminar

Tags: crisis communication, crisis management, Lukaszewski, PRSA, public relations, seminars

When a gunman took three hostages at Discovery Communications headquarters (home of the Discovery Channel) on September 1, 2010, hundreds of news outlets reported the crisis.

Continue reading Case Study: How Twitter Helped the Discovery Channel During a Hostage Crisis

Tags: case study, crisis management, Discovery Channel, Twitter

What is the objective in any crisis? It is to maintain company credibility and reputation, and create the perception that as an organization you are doing everything humanely to act in the positive regard to all stakeholders.

Deon Binneman shares his perspective on crisis management. Continue reading Why You Should Plan for Crises Before They Happen

Tags: Binneman, crisis communication, crisis management, Repucomm, reputation management, stakeholder management