This article analyzes the findings of a Business Continuity Management audit of the Medical Research Council’s 26 UK sites, carried out over the course of 2008.
When a gunman took three hostages at Discovery Communications headquarters (home of the Discovery Channel) on September 1, 2010, hundreds of news outlets reported the crisis.
IBM personnel inadvertently triggered a 7-hour outage at Singapore’s largest banking network last month by using unapproved procedures. Here’s a detailed look at what went wrong.
For retail IT directors, the end of American Eagle Outfitters’ 8-day E-Commerce collapse just marks the start of a new fear: that they’ll have to begin dispatching staffers to do sneak inspections of outsourcers. Will they need to burn precious staff time in unannounced audits, looking over the shoulders of service providers to make sure those techs are doing their jobs?
When an Amazon Web Services data center lost power one Wednesday in early December, the company wrote about the unfolding event with the brevity and tension of one its bestselling pot boilers.
Less than three weeks after a fire gutted the Corporate Consumables offices and warehouse in Mt Wellington, New Zealand, the company is running as efficiently as ever.
What can CIOs learn about IT disaster recovery planning from the U.S. Federal Aviation Administration’s (FAA) recent computer problems, which caused flight delays and cancellations at airports across the country? Plenty, say disaster recovery experts.
“Long before the water started flowing inside the Sears store on McBrien Road in East Ridge, Tennessee, employees already were moving merchandise and setting up barricades.”
Not many company owners would say their business is a train wreck.
Peter Heles and his family company can attest to such a situation because in 1972, the owner had a train run through his building in Knoxville, Tennessee.
Tags: case study
This real-life example illustrates the first big mistake companies make in a crisis: not having a plan and a foolproof internal notification system.
Few activities in the insurance industry are as important as writing policies and processing claims. In the Internet age, it’s a process that goes on day and night — requiring the firm to be virtually always open and assisting customers.
When information technology systems aren’t functioning as normal or, worse yet, are disabled by weather or some other form of disaster, critical functions could be taken off line. And that may mean a business, for all practical purposes, is out of business.