Your CEO’s in handcuffs! things are going downhill, fast! Your whole world is watching to see what you do next!


A Global Grand Master and Pioneer – Who Helped Shape the Modern Discipline of Crisis Communication – Has Distilled a Career s Worth of Knowledge and Practical Advice…

…to tell your CEO and advisers what they must do to preserve, protect, defend, and recover their brands, reputations, even careers… and to illuminate the critical management areas in any crisis where those challenges will occur – managing victims, the media, legal affairs, leadership, and the operational crisis response itself.

Continue reading Your CEO’s in handcuffs! things are going downhill, fast! Your whole world is watching to see what you do next!

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Your CEO’s in handcuffs! things are going downhill, fast! Your whole world is watching to see what you do next!


A Global Grand Master and Pioneer – Who Helped Shape the Modern Discipline of Crisis Communication – Has Distilled a Career s Worth of Knowledge and Practical Advice…

…to tell your CEO and advisers what they must do to preserve, protect, defend, and recover their brands, reputations, even careers… and to illuminate the critical management areas in any crisis where those challenges will occur – managing victims, the media, legal affairs, leadership, and the operational crisis response itself.

Continue reading Your CEO’s in handcuffs! things are going downhill, fast! Your whole world is watching to see what you do next!

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Root Cause Analysis Handbook – New Lower Price!


The best-selling industry classic ROOT CAUSE ANALYSIS HANDBOOK: A GUIDE TO EFFECTIVE INCIDENT INVESTIGATION by ABS Consulting is now only $99 - reduced from $129 , including CD-ROM, dedicated web resources, and 17×22-inch 4-color Root Cause Map!!

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New Book! Business Continuity for Dummies


If disaster struck, could your business continue to operate? It might be a fire, flood, storm, technical failure, or a quality control failure – whichever way, how can you minimize the risk of disruption to your business?

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New Lower Price! Business Continuity Planning: A Step-by-Step Guide With Planning Forms


New Lower Price! Business Continuity Planning: A Step-by_Step Guide With Planning Forms (third edition) by Ken Fulmer.

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NEW BOOK! Hiles on Business Continuity: Global Best Practices (Third Edition) by Thought Leader Andrew Hiles


NEW BOOK!

Put World-Class Consultant Andrew Hiles on YOUR BC Team -
Get His 600-Page Package of Book + 41 Downloads Now!

This global classic has been revised into a comprehensive, 600+-page toolkit of book and downloads–including case studies, real-life examples, editable spreadsheets, sample plans, and more.

Andrew Hiles is a master practitioner/trainer whose work in 60 countries during 35 years has given him global perspectives on best practices. He demonstrates step-by-step how to build and maintain a world-class BC management system and plan and shares field-tested tools and hard-won insights about what works and why. He distills 200+ international BC standards, guidelines, laws, and regulations into those most relevant to various situations. The 360 pages/41 Files of DOWNLOADS include spreadsheets to calculate risk and impact: customer lifetime value, and true cost of disaster; sample analyses (BIA), reports, plans, questionnaires; and practical articles, including Managing Management, Politics of Recovery Testing, Managing Supply Chain Risks. Andrew Hiles, founding director and first fellow of the Business Continuity Institute, was inducted into the Business Continuity Hall of Fame by CPM Magazine in 2004 for demonstrating consistent high standards over time and global reach.

Continue reading NEW BOOK! Hiles on Business Continuity: Global Best Practices (Third Edition) by Thought Leader Andrew Hiles

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BOOK REVIEW: Business Continuity and Risk Management: Essentials of Organizational Resilience


Steve Elliott reviews Business Continuity and Risk Management: Essentials of Organizational Resilience by Kurt J. Engemann and Douglas M. Henderson.

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360 Pages of Free Downloads with New Andrew Hiles Book on Business Continuity!


With this new book Hiles on Business Continuity: Global Best Practice. 3rd Edition, you get 360 pages in 41 files of downloads – the equivalent of another book – a total of 600+ pages – loaded with 16 practical articles; sample plans, reports, analyses, surveys, and questionnaires; editable spreadsheets for calculating Downtime Costs, Customer Lifetime Value, and True Cost of Disaster; reproducible forms, charts, and checklists; BC coordinator job description; 45-question/one-hour BC exam; and a 20-page glossary of Emergency Response Acronyms. There’s also a timely whitepaper on the new ISO 22301 standard, providing an overview of its ramifications and links with other standards, full text of clauses, and information on how to integrate and implement it.

Continue reading 360 Pages of Free Downloads with New Andrew Hiles Book on Business Continuity!

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BOOK: Business Continuity and Risk Management: Essentials of Organizational Resilience


5 REASONS WHY YOU’LL WANT…

Business Continuity and Risk Management: Essentials of Organizational Resilience

By Kurt J. Engemann, PhD, CBCP and Douglas M. Henderson, FSA, CBCP

a great reference source and self-study guide

for business continuity practitioners and novices!

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NEW BOOK! Hiles on Business Continuity: Global Best Practices (Third Edition) by thought leader Andrew Hiles.


NEW BOOK!

“There is no one writing about Business Continuity today who is better informed and clearer thinking than Andrew Hiles.” —Lyndon Bird, FBCI, Technical Director, Business Continuity Institute

Continue reading NEW BOOK! Hiles on Business Continuity: Global Best Practices (Third Edition) by thought leader Andrew Hiles.

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NEW BOOK! Hiles on Business Continuity: Global Best Practices (Third Edition) by thought leader Andrew Hiles.


NOW SHIPPING!

Andrew Hiles Takes You on a Tour of Key Global Business Continuity Standards  – Recommends Which to Use and Why!

 

Based on his 35 years of BC consulting in 60 countries, Andrew Hiles has winnowed 200+ international Business Continuity standards, guidelines, laws, and regulations into an up-to-the-minute distillation of only those most relevant. In a quick-reference format, he summarizes each; evaluates its relevance, importance, usability, pros, and cons; and gives guidance on how and why to choose those best for your organization and locale. He includes the newly approved ISO 22301, explaining its likely effect in replacing some, but not all, standards. This section alone makes the new 3rd edition of his classic text, Hiles on Business Continuity: Global Best Practices, THE de facto source for BC standards!

 

“There is no one writing about Business Continuity today who is better informed and clearer thinking than Andrew Hiles.”

—Lyndon Bird, FBCI, Technical Director, Business Continuity Institute

 

With this new third edition of Andrew Hiles’ classic book on global best practices for Business Continuity Planning (BCP), you’re putting one of the planet’s most highly regarded consultants on your team. Wherever you are in your planning, Hiles is right with you, step by step, reviewing and refining content and processes as you bring your results into line with the benchmark of world-class standards and practices.

Andrew Hiles, FBCI, was founding director and first Fellow of the Business Continuity Institute. For 35 years he’s traveled to 60 countries, consulting to major private and government organizations, training the next generation of BC practitioners. Learn how to develop a BCP from scratch, or improve the one you have, using Hiles’ global perspectives… which include case studies, global standards, and hard-won insights into what works and why.

 NOW SHIPPING!

 

(Just click on email header then click “Add to Cart” to order).

Order #DR880, $99.00.

Includes extensive DOWNLOADS of sample plans and reports, tools, templates, checklists, questionnaires, answers to self assessment questions, plus editable BC Coordinator job description and MORE! (registration required).


ADVANCE  REVIEWS

There is no one writing about Business Continuity today who is better informed and clearer thinking than Andrew Hiles. In this 3rd edition he provides an up-to-the-minute review, including the latest thinking about Standards as well as valuable insights on how legislation and regulation might impact BCM practitioners. The chapters on Risk Evaluation and Emergency Response form an impressive body of knowledge about those areas that surpass many specialist publications on those topics.

“Andrew was instrumental in the formation of the Business Continuity Institute and is certainly one of our most celebrated members. In recent years his writings have given great leadership to our profession and even convinced many students to think of BCM as a valuable and credible long-term career option.”

- Lyndon Bird, FBCI, Technical Director, The Business Continuity Institute

Andrew has done his usual, great job in updating his book to cover the new, revisionary thinking and new ideas taking place in the field. He includes checklists, action plans, road maps, self assessment and discussion questions, and details real-life examples to help readers better understand the problems and issues that can occur in developing, testing and maintaining a plan.”

- Melvyn Musson, FBCI, CBCP,  Retired Senior Business Continuity Manager, Edward Jones

Andrew Hiles’ updated version of his superlative earlier book puts BCP in an international context that allows readers to benefit from experiences and expertise from around the world. This is the whole package—soup to nuts—and even the most experienced practitioner will find it an indispensable addition to the references used in the BCP effort. In fact, it will reduce the number of such books needed.”

-Mayer Nudell, CSC, Adjunct Professor of Security Management, Webster University

 

College Instructors: See http://www.rothstein.com/textbooks/hiles-on-bcm/ for more details and course adoption information.

 

CONTENTS

 

CHAPTER 1: INTRODUCTION TO BUSINESS CONTINUITY

 

CHAPTER 2: SHOULD  I  USE  A BC STANDARD?

2.1 What are the Main BC-related Standards?

2.2 Other recently released  standards

2.3 Comparison of Standards

2.4 Considerations on Using Standards

 

CHAPTER 3: PROJECT START-UP AND MANAGEMENT

 

CHAPTER 4: RISK EVALUATION AND CONTROL

4.1 The Need for Risk Assessment (RA) through  4.5  Risk Management for Finance and the Finance Sector – Compliance Issues

4.6 Food and Drug Administration (FDA) Compliance

4.7 Health Care

4.8 Risk Assessment in Other Industries

4.9 Risk Assessment: Statutory Requirement and Duty of Care

4.10 Example of Risk Assessment Guidelines: The Turnbull Report

4.11 King III: Corporate Governance & Risk, South Africa

4.12 Risk and Compliance in Australia

4.13 Critical Component Failure Analysis

4.14 Operational Risk Management

4.15 An Output Approach to Risk

 

CHAPTER 5: BUSINESS IMPACT ANALYSIS

5.1 Why Should I Conduct a BIA?  through  5.4 BIA Data Collection Methods

5.5 Critical Success Factors: Definitions

5.6 Key Performance Indicators

5.7 Desk Review of Documentation

5.8 Questionnaires

5.9 Interviews

5.10 Workshops

5.11 BIA — Justification for BCM

5.12 A Tiered Approach to BC Planning: Relationship of BC and Service Level Agreements

 

CHAPTER 6: DEVELOPING CONTINUITY STRATEGIES

6.1 Why Do I Need A Continuity Strategy? Through  6.3& 6.4 Focus on Deliverables and Backups

6.5 Business Continuity Strategy: Options

6.6 Option Comparison

6.7 Contractual Arrangements for Recovery Services

6.7 Lateral and Creative Thinking

6.8 The Role of Insurance

6.9 Using Consultants

 

CHAPTER 7: EMERGENCY RESPONSE & OPERATIONS

7.1 Emergency Response Defined

7.2 Coordination with Emergency Services

7.3 Coordination with Public Authorities

7.4 US Department of Homeland Security

7.5 Emergency Preparedness Canada

7.6 Emergency Management Australia

7.7 UK National Arrangements for Responding to a Disaster

7.8 Salvage and Restoration

7.9 Public Relations & Crisis Communication

7.10 Crisis Communication

 

CHAPTER 8: DEVELOPING & IMPLEMENTING THE BUSINESS CONTINUITY PLAN

8.1 Developing the Plan  and  8.2 Format of Plan

8.3 Interim Plans

8.4 Software Tools for Plan Development

 

CHAPTER 9: AUDITING, MAINTAINING & EXERCISING THE BUSINESS CONTINUITY PLAN

INDEX

 

ISBN 978-1-931332-55-X.    258  pp., 8.5” x 11” Paperback PLUS EXTENSIVE DOWNLOAD SUPPLEMENTS, $99.00.

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