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Business Continuity/Disaster Recovery Bookstore Bestsellers

Emergency Management Exercises: From Response to Recovery Special
Exercises are a mainstay in the field of emergency management and business continuity planning. Although many companies conduct exercises, and the organizers may be emergency response subject matter experts, they do not excel in the discipline of designing and conducting the actual exercise – which means they simply don’t get the best results out of their effort. More...

NEW BOOK! The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management
Dr. Vali Hawkins Mitchell, a leading authority in the growing field of Emotional Continuity Management, makes a compelling business case that human emotions have a calculable, direct impact on the fiscal bottom line, and gives you powerful, practical tools to manage those costs. More...

Facility Emergency Management DVD-based training
Facility Emergency Management is a brand new DVD-based Training Program PLUS a resource CD-ROM intended to help small and medium size organizations create facility action plans and institute emergency procedures in order to protect workers, customers, visitors and the nearby community from the effects of an incident, whether it begins inside or outside the facility. More...

NEW BOOK: Hiles on Business Continuity: Global Best Practices (Third Edition) by Thought Leader Andrew Hiles.
Confidently create your BCP from scratch – or improve the one you have – aided by Hiles’ wide-ranging perspective, including case studies, global standards, and hard-won insights into what works and why. More...

NEW! Easy-to-Use Template for Comprehensive Business Continuity Management to Enhance Your Organization's Resilience
Easy-to-use, comprehensive, expert, step-by-step instructions and templates – just what you’re looking for if you need a clear, actionable Business Continuity Plan More...

NEW BOOK! Lukaszewski on Crisis Communication: What Your CEO Needs to Know about Reputation Risks and Crisis Management, by Jim Lukaszewski
A Global Grand Master and Pioneer – Who Helped Shape the Modern Discipline of Crisis Communication – Has Distilled a Career’s Worth of Knowledge and Practical Advice… to tell your CEO and advisers what they must do to preserve, protect, defend, and recover their brands, reputations, even careers. More...

American Eagle Outfitters learns a painful service provider lesson

Written by Phil on September 14, 2010 in Disaster Recovery.

As American Eagle Outfitters learned in July, 2010, even if you do everything right to ensure you have disaster recovery and business continuity plans in place, Murphy’s Law sometimes takes over. And problems can be compounded if you rely on an outsourcer for disaster recovery services.

Continue reading American Eagle Outfitters learns a painful service provider lesson

Tags: American Eagle Outfitters, case studies, Disaster Recovery, IBM, Oracle, outages

American Eagle Outfitters’ 8-day E-Commerce collapse

Written by Phil on August 18, 2010 in Business Continuity, Disaster Recovery.

For retail IT directors, the end of American Eagle Outfitters’ 8-day E-Commerce collapse just marks the start of a new fear: that they’ll have to begin dispatching staffers to do sneak inspections of outsourcers. Will they need to burn precious staff time in unannounced audits, looking over the shoulders of service providers to make sure those techs are doing their jobs?

Continue reading American Eagle Outfitters’ 8-day E-Commerce collapse

Tags: American Eagle Outfitters, case study, e-commerce outage

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American Eagle Outfitters learns a painful service provider lesson

American Eagle Outfitters’ 8-day E-Commerce collapse