Survey: generational differences in downtime tolerance
Written by Phil on March 24, 2009 in Crisis Management and Crisis Communication, disaster preparedness, survey.
Research carried out by YouGov.com and commissioned by SunGard Availability Services (UK) has looked at differences in downtime tolerance of different generations of UK consumers.
According to the survey, the over 55s are far less tolerant of unavailable products and services than younger generations. The 18-24 generation are the most accepting when it comes to coping when products are not on the shelves or websites experience problems.
