Service Levels vs. Recovery Times
Service levels and recovery times: what’s the difference? This has come up in various discussions as the profession of business continuity understands the boundaries we face in the world of ‘production’ vs. ‘recovery’.
Although we engage ourselves in all aspects of a business model, we do need guidelines to help us become more focused and proficient. When do we let the established production procedures dictate problem resolution and when does it become a business continuity issue?
A fully integrated and ‘all inclusive’ business continuity program that addresses small problems as well as large scale events is where we provide the most value to a company. As we evolve the profession of business continuity to the next generation model of resiliency, we will see business continuity/disaster recovery become more transparent and inclusive in the standard business model. This ensures that what we provide the business is important in terms of clarity and focus. Working in a framework of understanding roles and responsibilities not only allows us to understand the difference between service levels and recovery times, but solidifies our involvement and value with our customers; both on the business side as well as with the technology providers.
See Service Levels vs. Recovery Times, by Lawrence Robert, CBCP, CBRP, Director of Business Continuity, Sun Life Financial.
