IT Business Continuity: The Top Reasons For Email Outages
Email has become the most pervasive form of business communication, impacting every aspect of every organization: communications between management, employees, prospects, customers, vendors, suppliers, partners, investors, and analysts.
MessageOne, a provider of email continuity solutions, commissioned a research report to understand the frequency, severity, and cause of email outages in North American corporations using Microsoft Exchange or Lotus Notes.
This research shows that enterprise email systems are prone to a variety of potential breakdowns including SAN (Storage Area Network) failures, improper configuration, losses in network access, database corruption, and viruses. Data from the survey shows that in any given 12-month time period, there is a 75% likelihood of an unplanned email outage and a 14% likelihood of a planned email outage for any given company.
A large majority of email outages were caused by unplanned events, most of which were due to technological failures.
See IT Business Continuity: The Top Reasons For Email Outages, by James Kerrigan.
