When Sandy, the hurricane/coastal storm hybrid, hit the northeast, it gave business continuity plans of companies of all sizes a jolt. Even the New York Stock Exchange’s trading floor was out of commission for two days, the longest weather delay for the exchange in 124 years.
The superstorm was the first real test of how mobile remote deposit capture can act as a double edged sword during a disaster — it can enhance business continuity and cause hassles at the same time. For Colleen Taylor, executive vice president and head of treasury management and enterprise payments at Capital One Financial (COF), the storm revealed that effective response and recovery actually has one foot on the frontier and one in the past. It’s helpful to have both a smartphone and paper handy.
Taylor is responsible for sales, customer service, product management and risk management associated with Capital One’s cash management and commercial card offerings. She also has responsibility for enterprise payments, which includes strategy and risk management for commercial and consumer payments.