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	<title>Rothstein Associates Inc. Business Survival (tm) Weblog &#187; Service Level Agreements (SLAs)</title>
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	<description>A Business Continuity Weblog</description>
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		<title>Business Resumption Contracts &#8211; A must have, But&#8230;</title>
		<link>http://www.rothstein.com/blog/business-resumption-contracts-a-must-have-but/</link>
		<comments>http://www.rothstein.com/blog/business-resumption-contracts-a-must-have-but/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 05:22:16 +0000</pubDate>
		<dc:creator>Phil</dc:creator>
				<category><![CDATA[Business Continuity]]></category>
		<category><![CDATA[Disaster Recovery]]></category>
		<category><![CDATA[Service Level Agreements (SLAs)]]></category>
		<category><![CDATA[agreements]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[vendor agreements]]></category>
		<category><![CDATA[vendors]]></category>

		<guid isPermaLink="false">http://www.rothstein.com/blog/?p=9912</guid>
		<description><![CDATA[There are many names for these contracts (Emergency Response, Restoration, Rapid Response, Disaster Recovery, Business Recovery, Business Resumption, etc.), and many vendors offer them. What are they and should your organization have one?]]></description>
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		<title>Lessons learned from a recent Amazon outage</title>
		<link>http://www.rothstein.com/blog/lessons-learned-from-a-recent-amazon-outage/</link>
		<comments>http://www.rothstein.com/blog/lessons-learned-from-a-recent-amazon-outage/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 05:58:10 +0000</pubDate>
		<dc:creator>Phil</dc:creator>
				<category><![CDATA[Disaster Recovery]]></category>
		<category><![CDATA[Service Level Agreements (SLAs)]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[cloud services]]></category>
		<category><![CDATA[outage]]></category>
		<category><![CDATA[service providers]]></category>
		<category><![CDATA[sla]]></category>

		<guid isPermaLink="false">http://www.rothstein.com/blog/?p=9638</guid>
		<description><![CDATA[Another Amazon cloud-services outage occurred on Sunday, August 7th, 2011 in a Dublin, Ireland data center due to a lightning strike that hit a transformer near the Dublin data center.]]></description>
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		<title>Meet RTOs &amp; RPOs: Establish Reasonable Expectations &amp; Plan For The Future</title>
		<link>http://www.rothstein.com/blog/meet-rtos-rpos-establish-reasonable-expectations-plan-for-the-future/</link>
		<comments>http://www.rothstein.com/blog/meet-rtos-rpos-establish-reasonable-expectations-plan-for-the-future/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 05:42:16 +0000</pubDate>
		<dc:creator>Phil</dc:creator>
				<category><![CDATA[Disaster Recovery]]></category>
		<category><![CDATA[Service Level Agreements (SLAs)]]></category>
		<category><![CDATA[I.T. DIsaster Recovery]]></category>
		<category><![CDATA[recovery point objectives]]></category>
		<category><![CDATA[recovery time objectives]]></category>
		<category><![CDATA[RPO]]></category>
		<category><![CDATA[RPOs]]></category>
		<category><![CDATA[RTO]]></category>
		<category><![CDATA[RTOs]]></category>
		<category><![CDATA[service level agreements]]></category>
		<category><![CDATA[sla]]></category>
		<category><![CDATA[SLAs]]></category>

		<guid isPermaLink="false">http://www.rothstein.com/blog/?p=7922</guid>
		<description><![CDATA[Having to safeguard everything magnifies the tasks of meeting RTOs (recovery time objectives) and RPOs (recovery point objectives). A company can’t promise to be recovered from an outage in one hour if it has two hours of data transfer to bring back, and with more data to store, the prospect of keeping recovery point snapshots stretching back in time becomes ever more costly.]]></description>
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		<title>Best Practices For IT Availability</title>
		<link>http://www.rothstein.com/blog/best-practices-for-it-availability/</link>
		<comments>http://www.rothstein.com/blog/best-practices-for-it-availability/#comments</comments>
		<pubDate>Mon, 28 Dec 2009 05:16:15 +0000</pubDate>
		<dc:creator>Phil</dc:creator>
				<category><![CDATA[Disaster Recovery]]></category>
		<category><![CDATA[Service Level Agreements (SLAs)]]></category>
		<category><![CDATA[I.T. DIsaster Recovery]]></category>

		<guid isPermaLink="false">http://www.rothstein.com/blog/?p=5899</guid>
		<description><![CDATA[The cardinal mistake when developing IT service continuity strategies and justifying investments is to lead with technology. It might seem burdensome and complicated to conduct a business impact analysis and risk assessment with a cross-function team, but it's critical.]]></description>
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		<title>At Your Service: Putting Service Level Agreements to Work for You</title>
		<link>http://www.rothstein.com/blog/at-your-service-putting-service-level-agreements-to-work-for-you/</link>
		<comments>http://www.rothstein.com/blog/at-your-service-putting-service-level-agreements-to-work-for-you/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 05:57:20 +0000</pubDate>
		<dc:creator>Phil</dc:creator>
				<category><![CDATA[Service Level Agreements (SLAs)]]></category>
		<category><![CDATA[managed network services]]></category>
		<category><![CDATA[service level agreements]]></category>
		<category><![CDATA[SLAs]]></category>

		<guid isPermaLink="false">http://www.rothstein.com/blog/?p=5432</guid>
		<description><![CDATA[As budgets tighten, companies are under increased pressure to not only make smart investments but also put safeguards in place to make sure those investments pay off. Managed network services is one area where many companies are investing.]]></description>
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