Business Resumption Contracts – A must have, But…


There are many names for these contracts (Emergency Response, Restoration, Rapid Response, Disaster Recovery, Business Recovery, Business Resumption, etc.), and many vendors offer them. What are they and should your organization have one?

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Lessons learned from a recent Amazon outage


Another Amazon cloud-services outage occurred on Sunday, August 7th, 2011 in a Dublin, Ireland data center due to a lightning strike that hit a transformer near the Dublin data center.

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Meet RTOs & RPOs: Establish Reasonable Expectations & Plan For The Future


The smartest way to think about disaster is in terms of when, not if. The object of the game is to mitigate risk as much as is feasible, hope for the best, and prepare for the worst.

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Best Practices For IT Availability


Forrester often gets inquiries such as, “What requirements should we keep in mind while developing our disaster recovery plans and documents?” and, “Which strategies work best for managing our disaster recovery program once it’s in place?”

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At Your Service: Putting Service Level Agreements to Work for You


As budgets tighten, companies are under increased pressure to not only make smart investments but also put safeguards in place to make sure those investments pay off. Managed network services is one area where many companies are investing.

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