Written by Phil on November 3, 2008 in Crisis Management and Crisis Communication.
What Should the Boss Really Do in a Crisis?
By James E. Lukaszewski, ABC, APR, Fellow PRSA, CCEP
When it comes to readiness and crisis response preparation, there must be more complaining about bosses being burdens and barriers than any other topic. There are two principal reasons for this complaining and whining. First, it is true. A large number of bosses actively avoid participating in disaster, crisis, and business recovery exercises. Those who put these exercises on tend to take this approach by organizational leadership as a personal insult. If you stand back for a moment and think about how most drills and exercises are conducted, their very nature is contrary to how operating executives learn, teach, and live, and how they measure their own success and need to succeed.
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