Australia: Auditor uncovers Customs disaster recovery problems


Written by Phil on December 1, 2009 in Business Continuity.

The Australian agency responsible for processing 25 million international passengers annually through airports lacked an up-to-date disaster recovery plan and did not adequately track ICT-related problems, an Australian National Audit Office report has found.


While the Australian Customs and Border Protection Service’s IT systems and management arrangements were adequate to support the intercept of incoming passengers who posed a risk, the ANAO said its IT problem management needed to be improved.

The report into ‘Processing of Incoming International Air Passengers,’ which was tabled in Parliament earlier today. It also recommended better information sharing between Customs and Border Protection’ and the Department of Immigration and Citizenship.

“At the time of audit, IT disaster recovery plans were not up to date to reflect the business environment in which Customs and Border Protection operates,” the report found.

“Customs and Border Protection advised that the agency is developing nationally consistent arrangements for business continuity, which will be valuable in unifying airport operations across Australia.”

See Auditor uncovers Customs disaster recovery problems, by James Riley.

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