American Eagle Outfitters’ 8-day E-Commerce collapse
For retail IT directors, the end of American Eagle Outfitters’ 8-day E-Commerce collapse just marks the start of a new fear: that they’ll have to begin dispatching staffers to do sneak inspections of outsourcers. Will they need to burn precious staff time in unannounced audits, looking over the shoulders of service providers to make sure those techs are doing their jobs?
Will they eventually have to turn to a whole new class of outsourcers who do nothing but check up on the big outsourced teams? And who will watch those watchers?
You can’t afford to trust too much in an outsourcer’s plans and promises. You have to verify, too.
See Do We Have To Sneak Audit Site Hosts Now? byFrank Hayes for StorefrontBacktalk.
Tags: American Eagle Outfitters, case study, e-commerce outage
