With this new book Hiles on Business Continuity: Global Best Practice. 3^rd Edition, you get 360 pages in 41 files of downloads – the equivalent of another book – a total of 600+ pages – loaded with 16 practical articles; sample plans, reports, analyses, surveys, and questionnaires; editable spreadsheets for calculating Downtime Costs, Customer Lifetime Value, and True Cost of Disaster; reproducible forms, charts, and checklists; BC coordinator job description; 45-question/one-hour BC exam; and a 20-page glossary of Emergency Response Acronyms. There’s also a timely whitepaper on the new ISO 22301 standard, providing an overview of its ramifications and links with other standards, full text of clauses, and information on how to integrate and implement it.

“There is no one writing about Business Continuity today who is better informed and clearer thinking than Andrew Hiles.” —Lyndon Bird, FBCI, Technical Director, Business Continuity Institute

Andrew Hiles Takes You on a Tour of Key Global Business Continuity Standards  – Recommends Which to Use and Why!

Based on his 35 years of BC consulting in 60 countries, Andrew Hiles has winnowed 200+ international Business Continuity standards, guidelines, laws, and regulations into an up-to-the-minute distillation of only those most relevant. In a quick-reference format, he summarizes each; evaluates its relevance, importance, usability, pros, and cons; and gives guidance on how and why to choose those best for your organization and locale. He includes the newly approved ISO 22301, explaining its likely effect in replacing some, but not all, standards. This section alone makes the new 3^rd edition of his classic text, Hiles on Business Continuity: Global Best Practices, THE de facto source for BC standards!

With this new third edition of Andrew Hiles’ classic book on global best practices for Business Continuity Planning (BCP), you’re putting one of the planet’s most highly regarded consultants on your team. Wherever you are in your planning, Hiles is right with you, step by step, reviewing and refining content and processes as you bring your results into line with the benchmark of world-class standards and practices.

Andrew Hiles, FBCI, was founding director and first Fellow of the Business Continuity Institute. For 35 years he’s traveled to 60 countries, consulting to major private and government organizations, training the next generation of BC practitioners. Learn how to develop a BCP from scratch, or improve the one you have, using Hiles’ global perspectives… which include case studies, global standards, and hard-won insights into what works and why.

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Order #DR880, $99.00.

Includes EXTENSIVE DOWNLOADS of sample plans and reports, tools, templates, checklists, questionnaires, answers to self assessment questions, plus editable BC Coordinator job description and MORE! (registration required).

REVIEWS

“There is no one writing about Business Continuity today who is better informed and clearer thinking than Andrew Hiles. In this 3^rd edition he provides an up-to-the-minute review, including the latest thinking about Standards as well as valuable insights on how legislation and regulation might impact BCM practitioners. The chapters on Risk Evaluation and Emergency Response form an impressive body of knowledge about those areas that surpass many specialist publications on those topics.

“Andrew was instrumental in the formation of the Business Continuity Institute and is certainly one of our most celebrated members. In recent years his writings have given great leadership to our profession and even convinced many students to think of BCM as a valuable and credible long-term career option.”

- Lyndon Bird, FBCI, Technical Director, The Business Continuity Institute

“Andrew has done his usual, great job in updating his book to cover the new, revisionary thinking and new ideas taking place in the field. He includes checklists, action plans, road maps, self assessment and discussion questions, and details real-life examples to help readers better understand the problems and issues that can occur in developing, testing and maintaining a plan.”

- Melvyn Musson, FBCI, CBCP,  Retired Senior Business Continuity Manager, Edward Jones

“Andrew Hiles’ updated version of his superlative earlier book puts BCP in an international context that allows readers to benefit from experiences and expertise from around the world. This is the whole package—soup to nuts—and even the most experienced practitioner will find it an indispensable addition to the references used in the BCP effort. In fact, it will reduce the number of such books needed.”

-Mayer Nudell, CSC, Adjunct Professor of Security Management, Webster University

College Instructors:

See http://www.rothstein.com/textbooks/hiles-on-bcm/

for more details and course adoption information.

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CONTENTS

CHAPTER 1: INTRODUCTION TO BUSINESS CONTINUITY

CHAPTER 2: SHOULD  I  USE  A BC STANDARD?

2.1 What are the Main BC-related Standards?

2.2 Other recently released  standards

2.3 Comparison of Standards

2.4 Considerations on Using Standards

CHAPTER 3: PROJECT START-UP AND MANAGEMENT

CHAPTER 4: RISK EVALUATION AND CONTROL

4.1 The Need for Risk Assessment (RA) through  4.5  Risk Management for Finance and the Finance Sector – Compliance Issues

4.6 Food and Drug Administration (FDA) Compliance

4.7 Health Care

4.8 Risk Assessment in Other Industries

4.9 Risk Assessment: Statutory Requirement and Duty of Care

4.10 Example of Risk Assessment Guidelines: The Turnbull Report

4.11 King III: Corporate Governance & Risk, South Africa

4.12 Risk and Compliance in Australia

4.13 Critical Component Failure Analysis

4.14 Operational Risk Management

4.15 An Output Approach to Risk

CHAPTER 5: BUSINESS IMPACT ANALYSIS

5.1 Why Should I Conduct a BIA?  through  5.4 BIA Data Collection Methods

5.5 Critical Success Factors: Definitions

5.6 Key Performance Indicators

5.7 Desk Review of Documentation

5.8 Questionnaires

5.9 Interviews

5.10 Workshops

5.11 BIA — Justification for BCM

5.12 A Tiered Approach to BC Planning: Relationship of BC and Service Level Agreements

CHAPTER 6: DEVELOPING CONTINUITY STRATEGIES

6.1 Why Do I Need A Continuity Strategy? Through  6.3& 6.4 Focus on Deliverables and Backups

6.5 Business Continuity Strategy: Options

6.6 Option Comparison

6.7 Contractual Arrangements for Recovery Services

6.7 Lateral and Creative Thinking

6.8 The Role of Insurance

6.9 Using Consultants

CHAPTER 7: EMERGENCY RESPONSE & OPERATIONS

7.1 Emergency Response Defined

7.2 Coordination with Emergency Services

7.3 Coordination with Public Authorities

7.4 US Department of Homeland Security

7.5 Emergency Preparedness Canada

7.6 Emergency Management Australia

7.7 UK National Arrangements for Responding to a Disaster

7.8 Salvage and Restoration

7.9 Public Relations & Crisis Communication

7.10 Crisis Communication

CHAPTER 8: DEVELOPING & IMPLEMENTING THE BUSINESS CONTINUITY PLAN

8.1 Developing the Plan  and  8.2 Format of Plan

8.3 Interim Plans

8.4 Software Tools for Plan Development

CHAPTER 9: AUDITING, MAINTAINING & EXERCISING THE BUSINESS CONTINUITY PLAN

INDEX

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 Excerpt from the Preface

There is no one writing about Business Continuity today that is better informed and clearer thinking than Andrew Hiles. In this 3rd edition of World-Class Business Continuity Management, he has provided an up-to-the-minute review of the subject that includes the latest thinking about Standards as well as valuable insights on how legislation and regulation impact BCM practitioners.

Andrew also provides considerable detail about the complementary areas that BCM practitioners need to understand whilst not necessarily having executive responsibility for them. The chapters on Risk Evaluation and Emergency Response go way beyond the normal levels included in BCM publications and form an impressive body of knowledge.

I have known Andrew for over 25 years, when he was already a considerable expert in IT and Service Level Management. We both envisaged the day in which Business Continuity was a normal, accepted part of running a business professionally and considered how it might move from the Data Centre to the Board Room.Andrew was instrumental in the formation of the BCI and is certainly one of our most celebrated members.

In recent years his writings have given great leadership to our profession and even convinced many students to think of BCM as a valuable and credible long-term career option. Those of us who see BCM as an important part of running a successful organization know Andrew to be a thought leader and major influence on our discipline.

The Business Continuity Institute is delighted to endorse this book. This high-quality publication emphasizes the business importance of the subject, that it has wide-ranging strategic dimensions as well as tactical and operational protocols to follow. It is a book for managers at all levels and I recommend you read the real-life examples which are liberally provided. Even for an experienced practitioner like myself there were a few surprises, a fascinating collection of stories.

Andrew was instrumental in the formation of the BCI and is certainly one of our most celebrated members. In recent years his writings have given great leadership to our profession and even convinced many students to think of BCM as a valuable and credible long-term career option. Those of us who see BCM as an important part of running a successful organization know Andrew to be a thought leader and major influence on our discipline.

Lyndon Bird, FBCI,

Technical Director

The Business Continuity Institute

Caversham, United Kingdom

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About the Author

Andrew Hiles, founding director of Kingswell International Limited, is an international consultant and trainer in risk, crisis, and BC management. He is a graduate of Manchester University, United Kingdom, and Fellow of the Business Continuity Institute. In 1997, Andrew was presented with the Western Press Award for services to business; in 1999 he was nominated for Lifetime Achievement in Business Continuity at the first BC Awards ceremony in the UK.

In 2004, Andrew was inducted into the prestigious Business Continuity Hall of Fame by CPM Magazine in Washington, DC, for demonstrating consistent high standards over time and global reach. Since then, Andrew has continued to provide consulting and training to blue chip clients around the world and written seminal papers on BC and related topics.

Andrew’s Hall of Fame citation emphasized his lifetime international contribution to enterprise risk management and BC in that he:

•  Founded Survive! the first international user group for BC professionals.
•  Was founding director and first Fellow of the Business Continuity Institute (BCI) and chaired the certification committee, steering the group from ownership by the user group into ownership by its members as an independent professional body.
•  Was founding chairman of European Information Market (EURIM), the UK all-partyworking group supporting the UK All-Party Parliamentary Group.
•  Served on numerous security- and continuity-related working groups, including the early days of BS 7799, which evolved into the ISO 27001 International IT Security Standard.
•  Was among the first to provide truly international training in enterprise risk management  BC, and availability management in some 60 countries, including courses in: North America for the 330,000 members of the American Institute of Certified PublicAccountants; UK for the Office of Government Commerce (the UK Cabinet’s provider of
• advisory services to the public sector); South America; Russia; Eastern, Central, and Western Europe, including UK for the Loss Prevention Council among others; China; India; Pakistan; Australia; New Zealand; Hong Kong; the Philippines; Indonesia; Thailand; Malaysia, Singapore; United Arab Emirates; Qatar; Kuwait; Oman, Saudi
• Arabia; Bahrain; and Africa.
• Successfully pioneered BC training in Africa, the Middle East, China, Pakistan, and India.
• Authored and contributed to numerous books on enterprise risk management, BC management, and availability management, including a book sponsored in the UK by the Institute of Chartered Accountants of England and Wales.
•  Wrote over 250 published articles on BC topics for leading international magazines.
• Contributed to books on BC topics commissioned or sponsored by the Qatar Ministry of Finance; in the UK by the Home Office, the Department of Trade and Industry, the Confederation of British Industry, and the UK National Computing Centre.
• Authored books on BC that are prescribed or recommended reading by some 30 universities around the world. One of his books was National Contract Management Association Book of the Month. His books on service level agreements (SLAs) have been prescribed reading or referenced by universities and were listed among the top 20 business books from the Institute of Management by Business Information Review.
• He has broadcast internationally on BC topics on television, webcasts, and podcasts. Consulted globally for some 25 years, advising blue chip companies in every market sector, as well as major public sector organizations, including intra-governmental and European Community institutions.
• Developed BC Framework®, a low-cost, high-value BC management and BCP development tool.
• Introduced SME 3000 Continuity Server® as a scalable solution for companies ranging in size from small-to-medium enterprises to large organizations.

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ISBN 978-1-931332-55-X.    258  pages , 8.5” x 11” Paperback PLUS 360 PAGES OF DOWNLOAD SUPPLEMENTS, $99.00.

Tags: 978-1-931332-55-X, Andrew Hiles, BCM, BCP, book, Business Continuity, Hiles, ISO 22301